Customer Service Advisor
4 weeks ago
We are seeking a skilled Customer Service Representative to join our team at Diligenta. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through inbound calls, ensuring that our customers receive the highest level of service and support.
Key Responsibilities- Provide timely and effective support to customers via inbound calls, addressing their queries and concerns in a professional and empathetic manner.
- Utilize our technology-driven platform to access customer information and resolve issues efficiently.
- Work collaboratively with colleagues to achieve team goals and objectives, ensuring seamless customer experiences.
- Participate in comprehensive training programs to develop skills and knowledge in customer service, financial services, and technology.
- Contribute to a positive and supportive work environment, promoting a culture of excellence and customer-centricity.
- A competitive salary and annual discretionary bonus eligibility.
- 31 days annual leave, including UK Bank Holidays, and a car lease scheme.
- Perks at Work, a cycle to work scheme, and interest-free season ticket loans.
- A contributory pension scheme, Group Life Assurance, and Group Income Protection.
- Personal and career development opportunities within Diligenta.
Diligenta is a leading provider of outsourced administration services to the UK Life Assurance and Pensions market. We deliver exceptional customer service to customers on behalf of well-known brands, leveraging our unique technology solution to make a positive difference in the lives of millions. Join our team and be part of our journey to innovation and excellence in customer service and client satisfaction.
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