Train Service Delivery Lead
2 weeks ago
About the Role
We are seeking a dedicated and experienced Train Service Delivery Lead to join our team at Network Rail. In this role, you will play a crucial part in ensuring the safe and efficient operation of train services across the Wessex region.
As a key member of the Integrated Control Centre, you will be responsible for overseeing the daily train plan and coordinating with various stakeholders to maintain optimal service delivery. Your leadership skills and operational expertise will be essential in managing a team of professionals and responding effectively to disruptions or unforeseen circumstances.
Key Responsibilities:- Collaborate closely with the Network Delivery Manager to foster a positive and high-performing work environment, promoting continuous improvement within the Train Service Management team.
- Maintain a comprehensive overview of train services, particularly during periods of disruption. Liaise with internal and external control points, including station control, to coordinate recovery arrangements and prioritize strategic deployment for an effective network operation.
- Supervise the Train Service Management team in delivering a safe, efficient, and optimized daily train plan for all operators and their customers.
- Monitor the performance of the daily train plan, communicating with operating locations and train operators to ensure proactive interventions minimize customer disruption.
- Manage contingency plans for train services, designing and implementing processes for continuous refinement and updates.
- Lead the execution of contingency plans during disruptions, ensuring a swift and effective restoration of service.
- Coordinate information dissemination with the Information Coordinator, adhering to company standards and statutory requirements for accuracy, conciseness, and timeliness.
- Maintain comprehensive records of all relevant train running information and events using available systems in accordance with established company procedures.
- Ensure strict adherence to the Railway Operations Code for the VSTP process.
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