Current jobs related to Service Delivery Manager - Basingstoke, Hampshire - Network Rail
-
Service Delivery Manager
3 weeks ago
Basingstoke, Hampshire, United Kingdom LA International Computer Consultants Ltd Full timeService Delivery ManagerLA International Computer Consultants Ltd is seeking a highly skilled Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for ensuring the smooth delivery of IT services to our clients.Key Responsibilities:Develop and implement service management processes and procedures to ensure...
-
Service Delivery Manager
3 weeks ago
Basingstoke, Hampshire, United Kingdom LA International Computer Consultants Ltd Full timeService Delivery ManagerLA International Computer Consultants Ltd is seeking a highly skilled Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for ensuring the smooth delivery of IT services to our clients.Key Responsibilities:Develop and implement service management processes and procedures to ensure...
-
Service Delivery Manager
3 weeks ago
Basingstoke, Hampshire, United Kingdom LA International Computer Consultants Ltd Full timeService Delivery ManagerLA International Computer Consultants Ltd is seeking a skilled Service Delivery Manager to join our team. As a key member of our service management team, you will be responsible for ensuring the smooth delivery of our services to our customers.Key Responsibilities:Develop and implement service management processes and tools to ensure...
-
Service Delivery Manager
3 weeks ago
Basingstoke, Hampshire, United Kingdom LA International Computer Consultants Ltd Full timeService Delivery ManagerLA International Computer Consultants Ltd is seeking a skilled Service Delivery Manager to join our team. As a key member of our service management team, you will be responsible for ensuring the smooth delivery of our services to our customers.Key Responsibilities:Develop and implement service management processes and tools to ensure...
-
Service Delivery Manager
3 weeks ago
Basingstoke, Hampshire, United Kingdom LA International Full timeService Delivery Manager OpportunityLA International is seeking a skilled Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for overseeing the delivery of high-quality services to our clients. Your expertise in Service Management processes and tooling will be essential in ensuring the successful transformation...
-
Service Delivery Manager
3 weeks ago
Basingstoke, Hampshire, United Kingdom LA International Full timeService Delivery Manager OpportunityLA International is seeking a skilled Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for overseeing the delivery of high-quality services to our clients. Your expertise in Service Management processes and tooling will be essential in ensuring the successful transformation...
-
Service Delivery Manager
3 weeks ago
Basingstoke, Hampshire, United Kingdom LA International Computer Consultants Ltd Full timeService Delivery ManagerLA International Computer Consultants Ltd is seeking a skilled Service Delivery Manager to join our team. As a key member of our service management team, you will be responsible for ensuring the smooth delivery of our services to our customers.Key Responsibilities:Develop and implement service management processes and...
-
Service Delivery Manager
3 weeks ago
Basingstoke, Hampshire, United Kingdom LA International Computer Consultants Ltd Full timeService Delivery ManagerLA International Computer Consultants Ltd is seeking a skilled Service Delivery Manager to join our team. As a key member of our service management team, you will be responsible for ensuring the smooth delivery of our services to our customers.Key Responsibilities:Develop and implement service management processes and...
-
Service Delivery Manager
3 weeks ago
Basingstoke, Hampshire, United Kingdom Onyx-Conseil Full timeService Delivery Manager - SC ClearedAs a service delivery manager, you will be responsible for overseeing the entire service management lifecycle, from design to delivery. This includes ensuring that all service management processes and tooling are in place and functioning effectively.Key Responsibilities:Develop and implement service management strategies...
-
Service Delivery Manager
3 weeks ago
Basingstoke, Hampshire, United Kingdom Onyx-Conseil Full timeService Delivery Manager - SC ClearedAs a service delivery manager, you will be responsible for overseeing the entire service management lifecycle, from design to delivery. This includes ensuring that all service management processes and tooling are in place and functioning effectively.Key Responsibilities:Develop and implement service management strategies...
-
Service Delivery Manager
2 weeks ago
Basingstoke, Hampshire, United Kingdom LA International Computer Consultants Ltd Full timeJob Title: Service Delivery ManagerJob Description:As a Service Delivery Manager at LA International Computer Consultants Ltd, you will be responsible for overseeing all aspects of service management, including the transformation of design into live service. You will work closely with customers to identify and document end-to-end service designs that meet...
-
Customer Service Delivery Manager
2 weeks ago
Basingstoke, Hampshire, United Kingdom SCG Full timeJob OverviewWe are seeking a highly skilled Customer Service Delivery Manager to join our team at SCG. As a key member of our organization, you will be responsible for ensuring seamless communication with clients while exceeding their expectations.Key ResponsibilitiesProvision and communicate agreed solution delivery for Telephone and Data...
-
Service Delivery Manager
2 weeks ago
Basingstoke, Hampshire, United Kingdom LA International Full timeService Delivery Manager - SC ClearedAs a service delivery manager, you will have experience with all aspects of Service Management processes and tooling. You will be responsible for all elements of service management including the transformation (transition) of the design into live service. You will have the ability to identify, justify, and document...
-
Service Delivery Specialist
1 month ago
Basingstoke, Hampshire, United Kingdom TD SYNNEX Full timeAbout the RoleWe are seeking a highly motivated and organized Service Delivery Executive to join our team at TD SYNNEX. As a key member of our sales and service team, you will be responsible for delivering exceptional customer service and supporting key accounts to drive sales targets.ResponsibilitiesConfirm and process purchase orders accurately and within...
-
Service Delivery Specialist
1 month ago
Basingstoke, Hampshire, United Kingdom TD SYNNEX Full timeAbout the RoleWe are seeking a highly motivated and organized Service Delivery Executive to join our team at TD SYNNEX. As a key member of our sales and service team, you will be responsible for delivering exceptional customer service and supporting key accounts to drive sales targets.ResponsibilitiesConfirm and process purchase orders accurately and within...
-
Customer Service Delivery Director
3 weeks ago
Basingstoke, Hampshire, United Kingdom SCG Full timeJob Title: Director, Customer Service DeliveryJob Summary:We are seeking a highly skilled and experienced Director, Customer Service Delivery to join our team at SCG. As a key member of our customer service team, you will be responsible for ensuring that our clients receive exceptional service and support.Key Responsibilities:Client Communication: Develop...
-
Customer Service Delivery Director
3 weeks ago
Basingstoke, Hampshire, United Kingdom SCG Full timeJob Title: Director, Customer Service DeliveryJob Summary:We are seeking a highly skilled and experienced Director, Customer Service Delivery to join our team at SCG. As a key member of our customer service team, you will be responsible for ensuring that our clients receive exceptional service and support.Key Responsibilities:Client Communication: Develop...
-
Service Delivery Engineer
1 month ago
Basingstoke, Hampshire, United Kingdom Yorktel Full timeJob Title: Service Delivery EngineerYorktel is seeking a highly skilled Service Delivery Engineer to join our team. As a Service Delivery Engineer, you will be responsible for providing exceptional customer service and support to external customers in an expanding service covering Audio/Visual Technology.Key Responsibilities:Maintain vigilance with Proactive...
-
Service Delivery Engineer
1 month ago
Basingstoke, Hampshire, United Kingdom Yorktel Full timeJob Title: Service Delivery EngineerYorktel is seeking a highly skilled Service Delivery Engineer to join our team. As a Service Delivery Engineer, you will be responsible for providing exceptional customer service and support to external customers in an expanding service covering Audio/Visual Technology.Key Responsibilities:Maintain vigilance with Proactive...
-
Service Delivery Specialist
1 month ago
Basingstoke, Hampshire, United Kingdom TD SYNNEX Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Service Delivery Executive to join our team at TD SYNNEX. As a key member of our sales and service team, you will be responsible for delivering exceptional customer service and supporting key accounts to drive sales targets.Key ResponsibilitiesConfirm and process purchase orders accurately...
Service Delivery Manager
2 months ago
About the Role
This is a challenging opportunity for a skilled professional to join Network Rail as a Service Delivery Manager. As a key member of the team, you will be responsible for supervising the train service management team in the delivery of a safe, efficient, and optimal daily train plan for all operators and their customers.
Key Responsibilities
- Work closely with the Network Delivery Manager to create an engaged and motivated working environment and act as a role model to develop a culture that supports and encourages the development and improvement of Train Service Management.
- Maintain an overview of train services, particularly during times of disruption, liaising with both internal and external controls and station control points. Coordinate Cross Boundary recovery arrangements and determine strategic deployment priorities to maintain an effective network.
- Supervise the train service management team in the delivery of a safe, efficient, and optimal daily train plan for all operators and their customers.
- Manage the performance of the daily train plan, communicating with all operating locations and train operators to ensure that early interventions are being made to minimize overall customer disruption.
- Manage the train service contingency plans, and design and embed a process for plans to be continually refreshed and updated.
- Lead in the application of the train service contingency plans during times of disruption.
- Lead the implementation of the principles of service recovery to restore the network to right-time running as soon as practicable.
- Coordinate the dissemination of information with the Information Coordinator in an accurate, concise, and timely manner, in accordance with company standards and statutory requirements.
- Maintain a daily record of all applicable train running information and events, using the available systems in accordance with the relevant company standards and instructions.
- Lead strict adherence to the Railway Operations Code for the VSTP process.
Requirements
- Experience of supervising teams within a highly pressurized operations environment.
- Experience of decision making across the Route.
- Good negotiating skills and ability to make objective decisions.
- Appreciation and application of Control-based I.T systems.
- Excellent communications skills.
- Good operational experience.
- Able to influence others and work under pressure.
- A thorough understanding of train planning principles and timetable composition.
- Good geographical knowledge of applicable Route and wider network.
Desirable
- Previous experience of working within a safety-critical communications environment.
- Experience of working within a control environment.
- Knowledge of Network Rail and Train Operating Companies across the network and the key aspects of their business.
- Experience of railway industry operational rules and regulations.
- Knowledge of railway systems applicable to train service delivery.
- Have a good understanding of commercial issues and customer flows on train operating companies and neighboring routes.
