Service Delivery Specialist

7 days ago


Basingstoke, Hampshire, United Kingdom Hays Specialist Recruitment Limited Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Coordinator to join our team at Hays Specialist Recruitment Limited. As a key member of our customer service team, you will play a vital role in delivering exceptional customer experiences and ensuring the highest levels of customer satisfaction.

Key Responsibilities
  • Provide timely and effective support to customers via various communication channels, including email, phone, and online ticketing systems.
  • Process customer orders and queries accurately and efficiently, adhering to Service Level Agreement (SLA) standards.
  • Build and maintain strong relationships with internal stakeholders and external business partners to ensure seamless communication and collaboration.
  • Escalate complex issues to senior team members as required, ensuring prompt and effective resolution.
  • Contribute to the development and implementation of customer service strategies and initiatives to drive business growth and customer satisfaction.
Requirements
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
  • Proven experience in a customer-facing role, with a strong track record of delivering exceptional customer service.
  • Confident user of IT systems, with the ability to learn and adapt to new technologies quickly.
  • Strong problem-solving skills, with the ability to think critically and resolve complex issues.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
What We Offer

As a Customer Service Coordinator at Hays Specialist Recruitment Limited, you will have the opportunity to work with a leading recruitment agency, delivering exceptional customer experiences and driving business growth. You will receive comprehensive training and development opportunities, as well as a competitive salary and benefits package.


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