Customer Service Representative

5 days ago


Basingstoke, Hampshire, United Kingdom Hays Specialist Recruitment Limited Full time

About the Role

Hays Specialist Recruitment Limited is seeking a talented and engaging customer service executive to join our team as a Customer Service Coordinator. As a key member of our team, you will play a crucial role in delivering exceptional customer service and support to our clients.

Key Responsibilities

  • Provide timely and effective support to customers via various channels, including phone, email, and online ticketing systems.
  • Process customer orders and queries accurately and efficiently, ensuring high levels of customer satisfaction.
  • Build and maintain strong relationships with internal stakeholders and external business partners.
  • Escalate complex issues to senior team members as required.
  • Work collaboratively with the team to achieve business objectives and deliver excellent customer service standards.

Requirements

  • Excellent communication and interpersonal skills.
  • Proven experience in a customer-facing role, with a strong track record of delivering excellent customer service.
  • Confident user of IT systems and software.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

What We Offer

Hays Specialist Recruitment Limited offers a competitive salary and benefits package, as well as opportunities for career development and growth.



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