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Delivery Manager
2 months ago
About the Role
We are seeking an experienced Delivery Manager to join our Property Services Team in our North Hampshire Locality. As a key member of our team, you will be responsible for delivering customer-centric, high-quality property maintenance and improvements to our customers' homes.
Key Responsibilities
- Lead the operational delivery of property services workstreams, including residential and non-residential portfolios, focusing on Responsive Repairs services.
- Manage a team of circa 12+ in-house trades and external contractors, ensuring safe and timely delivery of services.
- Maintain high-quality data within property systems and ensure compliance with Health and Safety legislation and CDM.
- Develop and maintain a detailed local knowledge of customer, asset, and investment needs across the locality.
- Engage with residents and groups to develop co-created services.
Requirements
- Experience in managing direct labour workforce focused teams for maintenance services delivery.
- Demonstrable knowledge of planning workstreams in a customer-focused environment.
- Ability to plan, track, and forecast income and expenditure against relevant budgets.
- Commercial acumen and proficiency in Microsoft Office suite, including Intermediate or advanced Excel skills.
- Knowledge of relevant health, safety, and environmental legislation.
What We Offer
- Competitive salary and benefits package.
- £450 flex-pot annually, discounted shopping, and cycling scheme.
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days).
- Industry-leading pension scheme, 12% matched contributions, plus life cover at 4x salary.
- Flexible working arrangements.
- Options for private medical insurance, dental insurance, and critical illness cover.
About SNG
SNG Formerly Sovereign Housing Association is a leading Housing Association with a strong ambition to build 25,000 more homes over the next 10 years. We are committed to providing good, affordable homes and investing in our existing customers' homes through our Homes and Place Standard.