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Clinical Services Coordinator
2 months ago
Job Overview
As a Clinical Services Coordinator within the Hampshire Hospitals NHS Foundation Trust's Orthopaedic Division, you will be dedicated to delivering exceptional support to patients throughout their entire care journey.
Your role is crucial in ensuring high-quality patient services by providing a proficient and effective administrative support system for the Consultants, designated Medical Staff, and Specialist Nurses.
You will serve as the primary point of contact for all communications involving the Consultants and their team. This includes overseeing the schedule of the consultant team, managing both inpatient and outpatient commitments, and relaying appointment and admission information to patients and their caregivers.
You will assist in the administrative processes to guarantee that patients are seen within the required waiting time standards as specified in the NHS Constitutional Guidelines.
Your primary workplace will be determined based on the location of the available position.
Key Responsibilities
You will coordinate and manage comprehensive secretarial and administrative services for the Consultant and their team, covering both Admitted (Inpatient) and Non-Admitted (Outpatient) patient pathways.
For a detailed list of responsibilities, please refer to the full Job Description.
About Our Organization
Our mission is to provide outstanding care for every patient. Patient care is central to our operations across our three facilities: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester, and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust serves a population of approximately 600,000 individuals across Hampshire and parts of West Berkshire.
We aspire to cultivate a culture that prioritizes people, fostering an environment where everyone feels included, and where continuous learning, improvement, and excellence are promoted.
We offer specialized services to patients throughout the UK and beyond. We are one of only two centers in the UK that treat pseudomyxoma peritonei (a rare abdominal cancer) and are recognized leaders in tertiary liver cancer and colorectal cancer care.
The trust employs over 9,000 staff members and has an annual turnover exceeding £500 million. As a Foundation Trust, we are accountable to our members through the governors, who represent the interests of their constituencies and influence the future direction of the Trust.
Job Responsibilities
Hampshire Hospitals NHS Foundation Trust (HHFT) provides hospital services to around 570,000 residents in Hampshire and parts of West Berkshire, along with specialized services to patients nationwide. We deliver a comprehensive range of district hospital services across various locations.
Qualifications & Experience
Essential
- A-Level education or Level 4 qualification, or demonstrable relevant experience/senior administrator training.
- Formal training in secretarial or senior administration roles.
Desirable
- Customer service training or equivalent.
Experience & Knowledge
Essential
- Proven experience in supervising a team.
- Experience in managing a team within a large, complex organization.
- Demonstrated achievements and success in previous employment.
- Familiarity with the 18-week patient pathway.
Desirable
- NHS experience within an Acute Trust.
- Insight into the significance of NHS performance metrics.
- Understanding of outpatient service structures.
Skills & Abilities
Essential
- Proficient in computer applications, including Excel and Word.
- Strong verbal and written communication skills.
Desirable
- Familiarity with additional office software packages.
- Understanding of NHS/Foundation Trust frameworks and culture.
- Experience in developing administrative processes.
