Orthopaedic Service Coordinator

3 weeks ago

Basingstoke, Hampshire, United Kingdom Hampshire Hospitals NHS Foundation Trust Full time

Job Overview

As the Orthopaedic Service Coordinator at Hampshire Hospitals NHS Foundation Trust, you will play a pivotal role in ensuring exceptional support for patients throughout their entire care journey.

Your primary responsibility will be to maintain high standards of patient care by delivering an efficient and effective administrative service to the Consultants, designated Medical Staff, and Specialist Nurses.

You will serve as the initial point of contact for all communications directed to the Consultants and their team. This includes overseeing the consultant team's schedule, managing both inpatient and outpatient commitments, and relaying appointment and admission information to patients and their caregivers.

Your efforts will contribute to the administrative processes that guarantee patients are seen within the required waiting time targets as stipulated by NHS Constitutional Standards.

Your work location will be determined based on the specific vacancy, primarily at one of our hospitals.

Key Responsibilities

You will be responsible for coordinating and providing comprehensive secretarial and administrative support to the Consultant and their team for both Admitted (Inpatient) and Non-Admitted (Outpatient) patient pathways.

For a detailed list of responsibilities, please refer to the Job Description.

About Hampshire Hospitals NHS Foundation Trust

Our mission is to deliver outstanding care to every patient. Patient care is central to our operations across our facilities. We serve a diverse population, providing medical and surgical services to approximately 600,000 individuals across Hampshire and parts of West Berkshire.

We aspire to cultivate a culture that prioritizes people, fostering an environment where everyone feels included, and where continuous learning, improvement, and excellence are encouraged.

Our trust is recognized for its specialist services, including being one of the few centers in the UK treating rare abdominal cancers and leading in tertiary liver and colorectal cancer care.

With a workforce exceeding 9,000 staff members and an annual turnover surpassing £500 million, we are committed to accountability and transparency through our governance structure.

Job Responsibilities

Hampshire Hospitals NHS Foundation Trust provides comprehensive hospital services to a significant population and specialist services to patients nationwide. We offer a full spectrum of district hospital services across various locations.

Training & Qualifications

Essential

  • A-Level education or Level 4 qualification, or demonstrable relevant experience/senior administrator training.
  • Formal training in secretarial or senior administration roles.

Desirable

  • Training in customer care or similar fields.

Experience & Knowledge

Essential

  • Proven experience in supervising a team.
  • Experience managing a team within a large, complex organization.
  • Evidence of job-related achievements from previous employment.
  • Familiarity with the 18-week patient pathway.

Desirable

  • Experience within the NHS in an Acute Trust setting.
  • Insight into the significance of NHS performance metrics.
  • Understanding of outpatient service structures.

Skills & Abilities

Essential

  • Proficiency in computer applications, including Excel and Word.
  • Strong verbal and written communication skills.

Desirable

  • Familiarity with additional office software packages.
  • Understanding of NHS/Foundation Trust structures and culture.
  • Experience in developing administrative processes.

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