![VIRGIN ATLANTIC LIMITED](https://media.trabajo.org/img/noimg.jpg)
Crew Performance Manager
2 months ago
Salary:
Competitive
Hours: 37.5 per week, 4 on 2 off pattern
Location:
On site - Split between Heathrow and the VHQ, Crawley RH10 9DF
Contract: Permanent
Closing Date: 21st July 2024
In a nutshell
At Virgin Atlantic, our purpose is to ensure everyone can take on the world. Our vision is to be the most loved travel company. To achieve both, we're harnessing our spirit of entrepreneurship and innovation to reimagine the world and create thoughtful experiences that feel brilliantly different at every opportunity.
Our people are game changers who see the world differently. Acting as a loud and proud voice for positive change for our people, places, and the planet, they're not afraid to roll up their sleeves to take on the big things while never forgetting the importance of the small details. So, if you're ready to take your career to new heights, read on.
The main function of the Crew Performance Manager role will be to manage a mix of FSM, CSS and Cabin Crew with specific focus on their performance, productivity, talent development and happiness.
Day to day
Some of your key responsibilities as our Crew Performance Manager will be:
Build and develop a successful team of crew, who are clear on our vision and values and how they contribute. Manage Employee Relations cases in a timely and professional manner, ensuring our policies and people experience are outstanding.Support the management team in delivering innovative and dynamic ways of building a community between the crew and their Performance Managers and will share a focus on business plans, key messages from our company leadership team and the critical role that Cabin plays within this. Supporting the OBM's within your team through coaching and development as they provide a key leadership role in supporting you and their teams onboard. Ability to use data and insights as this will be critical in delivering a strong culture within our crew teams that contributes to our business NPS and VOC targets. There will also be a focus on the performance management data to drive performance of our crew via the OBM teams.Based at London Heathrow Airport, this role works a 4-on 2-off pattern with additional coverage at our crew training facilities at CAE Gatwick. This role will engage with our crew community and promote business activity and plans and aid understanding to their team via face to face contact, team meetings and webinars.You will be required to fly as operational cabin crew, every 8 to 10 weeks. This will require you to complete an intense 5 week Cabin Crew training course Flying in rank as Cabin Crew you will drive greater insight into the challenges faced by our crew, building impactful relationships, driving crew engagement, and understanding in support of our Velocity X ambitions and Cabin strategy.Be creative about how to communicate effectively to a large, remote audience. Coaching and mentoring your team by flying with them on regular basis. You'll also provide feedback to your team and other partners in the business as part of this role. About you
We're seeking a highly professional, personable and data driven individual to join our fantastic team.
In addition to the above, we'd love for our successful candidate to demonstrate the following:
A minimum of 2 years' experience in leading or supervising a large team is essential (so that you have experience a variety of seasons/conditions)Experience of leading in an operational environment is crucialStrong employee relations background with experience in handling complex cases is neededAbility to effectively coach and develop to drive performance and engagement is essentialGood business sense and a curiosity and/or experience in the wider Aviation and Travel IndustryStrong data and insight experience specifically for use in performance management of teams or individuals.Ability to work at pace and in an agile way, build relationships with others, demonstrate integrity, be open minded and resilient.A valid Cabin Crew attestation is desirable and candidates with recent flying experience will be prioritised.
If this sounds like you, and you would like to unlock your potential with us, we would love to hear from you
Be yourself
Our customers come from all walks of life and so do our colleagues. That's why we're proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.
To make your journey with us accessible and individual to you, we encourage you to let us know if you'd like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, ( [email protected] ) feeling confident that we've got your individual considerations covered.
Our recipe for leadership
-
Crew Expiry Management Coordinator
2 weeks ago
London, Greater London, United Kingdom easyJet Full timePosition OverviewAt easyJet, we pride ourselves on being a unique workplace that fosters a fun and community-oriented atmosphere. Our culture is characterized by positivity, inclusivity, and a strong sense of teamwork, all driven by our 'Orange Spirit'. We are looking for individuals who thrive in collaborative environments, whether you are an experienced...
-
Train Crew Competence Manager
2 weeks ago
London, Greater London, United Kingdom Govia Thameslink Railway Full timeWe are in search of a Train Crew Competence Manager to oversee our team of Train Crew. Reporting directly to the Lead Competence Manager, your primary responsibility will be to cultivate and sustain a proficient, high-performing, and customer-oriented team through effective management of all competence and policy requirements. Applicants must hold a...
-
Lead Crew Leave Coordinator
2 weeks ago
London, Greater London, United Kingdom easyJet Full timePosition OverviewThe role of the Senior Crew Leave Officer is pivotal in ensuring the seamless management of leave for our dedicated crew members. As part of the Operations team, you will be instrumental in maintaining the efficiency and safety of our operations across numerous airports.Key ResponsibilitiesOversee the comprehensive management of annual and...
-
Crew Member
2 weeks ago
London, Greater London, United Kingdom AREA 1 – Central Essex Full timeToff's, Crew Member£9.00 - £13.15 per hourAt Toff's, we strive to ensure that every customer enjoys a remarkable experience during their visit. This involves a friendly demeanor while serving our delicious, sustainably sourced fish and chips. As a Crew Member, you will play a crucial role in making our customers' fish and chip dreams a reality, all while...
-
Lead Crew Leave Coordinator
2 weeks ago
London, Greater London, United Kingdom easyJet Full timePosition OverviewThe role of the Senior Crew Leave Officer is integral to the effective management of leave for our extensive crew network. This position is pivotal in ensuring that our operations run smoothly, with a focus on compliance and efficiency.Key ResponsibilitiesOversee the Leave Team, ensuring all annual and social leave for crew members is...
-
Lead Crew Leave Coordinator
2 weeks ago
London, Greater London, United Kingdom easyJet Full timePosition OverviewThe role of Senior Crew Leave Officer is pivotal in ensuring the seamless management of leave for our extensive crew network. This position is essential for maintaining operational efficiency and compliance with various regulations.Key ResponsibilitiesOversee the crew leave calendar, managing Leave Bids, Summer Leave Agreements, Auto...
-
Acquisitions Assistant
2 weeks ago
London, Greater London, United Kingdom Crew Clothing Head Office Full timeAcquisitions Assistant - Children's ApparelAt Crew Clothing, we understand that apparel represents much more than mere fabric. Crafted with the essence of the southern coast in every detail, our crossed oars symbolize enduring British elegance. These garments are designed for life's most cherished moments.We value teamwork, compassion, and innovation,...
-
Acquisitions Assistant
2 weeks ago
London, Greater London, United Kingdom Crew Clothing Head Office Full timeAcquisitions Assistant - Kids ApparelAt Crew Clothing, we understand that apparel represents much more than mere garments. Crafted with the essence of the southern coast in every detail, our crossed oars symbolize enduring British elegance. These are outfits for life’s most cherished moments.We are committed to teamwork, compassion, and innovation,...
-
Visual Merchandising and Marketing Specialist
2 weeks ago
London, Greater London, United Kingdom Crew Clothing Company Full timeJob Title: Visual Merchandising and Marketing SpecialistWe are thrilled to present a remarkable opportunity to become a part of our dynamic team.In this position, you will collaborate closely with the Marketing Director and the Visual Merchandising Manager to enhance sales and growth across Crew Clothing's retail locations through innovative marketing...
-
Crew Scheduling Specialist
2 weeks ago
London, Greater London, United Kingdom VistaJet Full timeCrew Planning Coordinator Requisition ID: Location: Malta International Airport Position Overview VistaJet, a leader in global business aviation, is seeking a dedicated Crew Planning Coordinator. The initial training will be conducted in Malta, with the option for remote work following the training period. In this role, you will support the...
-
Visual Merchandising and Marketing Specialist
2 weeks ago
London, Greater London, United Kingdom Crew Clothing Head Office Full timeCrew Clothing and Ben Sherman are seeking a Visual Merchandising and Marketing Specialist to enhance their team.Are you enthusiastic about retail marketing and visual presentation? Do you possess strong creative skills and the ability to manage multiple tasks effectively? If this resonates with you, we would love to connect.Key Responsibilities:Crew Clothing...
-
Visual Merchandising and Marketing Specialist
2 weeks ago
London, Greater London, United Kingdom Crew Clothing Head Office Full timeCrew Clothing and Ben Sherman are seeking a Visual Merchandising and Marketing Specialist to enhance their team.Are you enthusiastic about retail marketing and visual presentation? Do you possess a flair for creativity coupled with outstanding organizational capabilities? If yes, we would love to connect with you.Key Responsibilities:Crew Clothing -...
-
Visual Merchandising and Marketing Specialist
2 weeks ago
London, Greater London, United Kingdom Crew Clothing Head Office Full timeCrew Clothing and Ben Sherman are seeking a Visual Merchandising and Marketing Specialist to enhance their team.Are you enthusiastic about retail marketing and visual display? Do you possess a flair for creativity and exceptional organizational abilities? If this resonates with you, we would love to connect.Key Responsibilities:Crew Clothing -...
-
Visual Merchandising and Marketing Specialist
2 weeks ago
London, Greater London, United Kingdom Crew Clothing Head Office Full timeCrew Clothing Head Office is seeking a Visual Merchandising and Marketing Specialist to enhance our team.Are you enthusiastic about retail marketing and visual presentation? Do you possess a flair for creativity along with outstanding organizational capabilities? If yes, we would love to connect with you.Key Responsibilities:Crew Clothing - Outlet...
-
Cabin Crew Compliance Coordinator
2 weeks ago
London, Greater London, United Kingdom easyJet Full timePosition Overview At easyJet, we pride ourselves on fostering a unique workplace culture that stands apart from traditional airlines. Our environment is vibrant, community-focused, and less formal, where we genuinely care for one another. This ethos is encapsulated in our 'Orange Spirit', which promotes teamwork, positivity, and inclusivity, all while...
-
Junior Buyer
4 days ago
London, Greater London, United Kingdom Crew Clothing Head Office Full timeJob DescriptionJob Title: Junior Buyer - Merchandising SpecialistCompany: Crew Clothing Head OfficeJob Type: Full-timeJob Summary:We are seeking a highly motivated and organized Junior Buyer to join our Merchandising team at Crew Clothing Head Office. As a Junior Buyer, you will play a key role in the commercialization of our product range, working closely...
-
Crew Member
2 weeks ago
London, Greater London, United Kingdom Tortilla Full timeAt Tortilla, we are excited to welcome a Crew Member to our team. This role offers both part-time and full-time positions, providing a competitive hourly wage of up to £12.44, with payments made bi-weekly.What we offer our Crew Members:Complimentary meals during shiftsEngaging social events and an entertainment fund for the entire teamMore manageable hours...
-
Training Support Specialist – Crew Compliance
2 weeks ago
London, Greater London, United Kingdom easyJet Full timePosition Overview At easyJet, we pride ourselves on fostering a unique workplace culture that stands apart from traditional airlines. Our environment is vibrant, community-focused, and characterized by a less formal atmosphere where everyone supports one another. This is encapsulated in our 'Orange Spirit', which emphasizes teamwork, positivity, and a shared...
-
Design Studio Support
1 week ago
London, Greater London, United Kingdom Crew Clothing Company Full timeCrew Clothing Company is seeking a dedicated and organized Design Studio Assistant to contribute to our dynamic design team. This role offers a fantastic opportunity to gain valuable experience within the fashion industry, supporting the creative process from start to finish.As a Design Studio Assistant, you will play a vital role in maintaining the smooth...
-
Merchandising Manager
4 days ago
London, Greater London, United Kingdom Crew Clothing Head Office Full timeAbout the RoleWe are seeking a highly skilled and experienced Merchandising Manager to join our team at Crew Clothing Head Office. As a key member of our Merchandising function, you will play a critical role in driving sales growth, maximizing profit, and minimizing markdown.Key ResponsibilitiesPlanningDevelop and implement effective product strategies to...