Samsung Sales Operations Manager

1 month ago

Leeds, Leeds, United Kingdom Capita plc Full time

The Direct Sales Operations Manager at Samsung Business Services Centre will be pivotal in enhancing and driving the sales operations within a multi-channel environment. This role involves overseeing daily sales activities, ensuring alignment with objectives, and driving initiatives to improve efficiency and customer satisfaction. You will be responsible for developing and implementing sales strategies that tap into the skillset of your talented team, drive revenue & increase the sale of premium products. By closely monitoring performance metrics and analysing data, you will identify areas for improvement and spearhead initiatives that drive operational excellence and superior customer service.

In addition to managing the day-to-day of our sales operations, the Operations Manager will oversee all B2B outbound campaign activity, our campaigns range across, sales, lead generation, customer experience & insight.

You will work to ensure that sales teams are well-trained, motivated, and equipped with the necessary tools and resources to succeed. Your leadership will be crucial in creating a engaging work environment that encourages innovation, accountability, and continuous improvement. By maintaining a strong focus on people first leadership & customer satisfaction, you will help to build lasting relationships with customers and reinforce Samsung's reputation for excellence in service.

What's in it for you?

When you join us, you will receive comprehensive training and support, along with opportunities to grow and develop your skills within the business. We also offer:

  • Competitive Salary: A remuneration package designed to be both competitive and rewarding.
  • Bi-Annual Performance Bonus: A generous bonus programme to recognise and reward your hard work and achievements.
  • Generous Annual Leave: Enjoy a substantial annual leave allowance of 23 days.
  • Comprehensive Pension Scheme: A pension plan to secure your financial future and support your retirement plans.
  • Continuous Learning Opportunities: Engage in regular training events to enhance your skills and knowledge.
  • Exclusive Discounts on Diverse Products and Services: Access a broad spectrum of discounts on various products and services.
  • Support for Work-Life Balance: Benefit from childcare vouchers and a cycle-to-work scheme.
  • Financial Assistance and Convenience: Enjoy interest-free season ticket loans and, where available, on-site parking.
  • Ease of Commute: Utilise a free city centre shuttle bus, facilitating your commute.
  • And More: Explore additional benefits designed to enhance your overall work experience.

What will you be doing?

  • Performance Monitoring: Track and report on sales performance metrics, providing insights and recommendations for improvement specific to the contact centre operations.
  • Team Leadership: Lead, mentor, and develop the sales operations team within the contact centre, fostering a high-performance culture and ensuring alignment with organisational goals.
  • CRM Management: Oversee the use and maintenance of the CRM system, ensuring data accuracy and optimising its use for sales reporting and analysis.
  • Cross-functional Collaboration: Work closely with the client, dialler team, finance, and other departments to ensure seamless operations and alignment with business strategies within the contact centre context.
  • Continuous Improvement: Identify opportunities for process improvements and lead initiatives to implement changes that enhance operational efficiency and effectiveness in the contact centre.
  • Compliance and Reporting: Ensure all sales operations comply with company policies and industry regulations, preparing and presenting detailed reports to senior management.
  • Client Management: Own client relationships, ensuring that requests are understood and managed appropriately. Ensuring these stakeholders receive weekly & quarterly business reviews.

What are we looking for?

  • Sales: Strong background in sales and, preferably, sales management
  • Leadership: Strong leadership skills with the ability to inspire and guide a team towards achieving common goals within a contact centre environment.
  • Analytical Skills: Proficient in data analysis and interpretation, with the ability to translate insights into actionable strategies for the contact centre.
  • Communication: Excellent verbal and written communication skills, capable of effectively conveying complex information to diverse audiences within and beyond the contact centre.
  • Problem-solving: Strong problem-solving abilities, with a proactive approach to identifying issues and implementing solutions tailored to the contact centre.
  • CRM Proficiency: Extensive experience with CRM systems, with a strong understanding of how to leverage them for sales operations in a contact centre.
  • Organisational Skills: Highly organised with the ability to manage multiple tasks and projects simultaneously while maintaining attention to detail in a fast-paced contact centre environment.
  • Adaptability: Flexible and adaptable to changing business needs and environments, with a continuous improvement mindset suited for the contact centre.
  • Collaboration: Strong collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders at all levels, particularly within the contact centre.

What will happen next:

  • Choose apply now to fill out our short application
  • Your application will be reviewed and if successful;
  • You will be invited to attend a interview with the Hiring Manager

You'll get the chance to follow your chosen career path anywhere in Capita.

We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email or call and we'll get back to you.

For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

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