Samsung Professional Services Senior Manager

1 month ago

Leeds, Leeds, United Kingdom Capita plc Full time

The Professional Services Senior Manager at the Samsung Business Services Centre will be key in delivering and growing the range of services we provide in B2B. The two key focuses of this role will be supporting our Service Account Managers in their overall strategic aims with their clients & ensuring our project implementation team delivery projects to a high & timely standard. You will be responsible for delivering new service offerings for commercial teams with the support of your knowledgeable team, drive high client satisfaction from your managed services customers & ensure service controls are in place for your project team.

You will work to ensure that your team are well-trained, motivated, and equipped with the necessary tools and resources to succeed. Your leadership will be crucial in creating a engaging work environment that encourages innovation, accountability, and continuous improvement. By maintaining a strong focus on people first leadership & customer satisfaction, you will help to build lasting relationships with customers and reinforce Samsung's reputation for excellence in service.

What's in it for you?

When you join us, you will receive comprehensive training and support, along with opportunities to grow and develop your skills within the business. We also offer:

  • Competitive Salary: A remuneration package designed to be both competitive and rewarding.
  • Bi-Annual Performance Bonus: A generous bonus programme to recognise and reward your hard work and achievements.
  • Generous Annual Leave: Enjoy a substantial annual leave allowance of 23 days.
  • Comprehensive Pension Scheme: A pension plan to secure your financial future and support your retirement plans.
  • Continuous Learning Opportunities: Engage in regular training events to enhance your skills and knowledge.
  • Exclusive Discounts on Diverse Products and Services: Access a broad spectrum of discounts on various products and services.
  • Support for Work-Life Balance: Benefit from childcare vouchers and a cycle-to-work scheme.
  • Financial Assistance and Convenience: Enjoy interest-free season ticket loans and, where available, on-site parking.
  • Ease of Commute: Utilise a free city centre shuttle bus, facilitating your commute.
  • And More: Explore additional benefits designed to enhance your overall work experience.

What will you be doing?

  • Team Leadership and Development:
    • Leading and mentoring your team to ensure they meet their performance goals.
    • Providing training and development opportunities to enhance the team's skills and knowledge.
  • Client Relationship Management:
    • Building and maintaining strong relationships with key clients.
    • Acting as the main point of contact for escalated client issues and ensuring timely resolution.
  • Strategic Planning:
    • Developing and implementing strategic account plans to achieve client satisfaction and business objectives.
    • Identifying opportunities for account growth and working with the team to capitalise on these opportunities.
  • Performance Monitoring:
    • Monitor the performance of service account managers and provide regular feedback.
    • Analysing client feedback and service metrics to identify areas for improvement.
    • Monitoring the progress of projects and ensuring they stay on track.
    • Prepare and present regular performance reports to senior management.
  • Cross-Department Collaboration:
    • Collaborating with other departments to ensure seamless service delivery and address client concerns.
    • Coordinating with sales, marketing, and product teams to align client needs with company offerings.
  • Reporting and Analysis:
    • Prepare regular reports on account performance and present them to senior management.
    • Using data and analytics to drive decision-making and improve service delivery
  • Resource Management:
    • Allocating resources efficiently across various projects.
    • Ensuring that project managers have the necessary tools and support to succeed.
  • Risk Management:
    • Identifying potential risks across projects and developing mitigation strategies.
    • Ensuring that project managers are equipped to handle risks effectively.
  • Quality Assurance:
    • Ensuring that all projects meet the required quality standards.
    • Implementing best practices and continuous improvement processes

What are we looking for?

  • Leadership: Strong leadership skills with the ability to inspire and guide a team towards achieving common goals within a contact centre environment.
  • Analytical Skills: Proficient in data analysis and interpretation, with the ability to translate insights into actionable strategies for the contact centre.
  • Communication: Excellent verbal and written communication skills, capable of effectively conveying complex information to diverse audiences within and beyond the contact centre.
  • Problem-solving: Strong problem-solving abilities, with a proactive approach to identifying issues and implementing solutions tailored to the contact centre.
  • CRM Proficiency: Extensive experience with CRM systems, with a strong understanding of how to leverage them for sales operations in a contact centre.
  • Organisational Skills: Highly organised with the ability to manage multiple tasks and projects simultaneously while maintaining attention to detail in a fast-paced contact centre environment.
  • Adaptability: Flexible and adaptable to changing business needs and environments, with a continuous improvement mindset suited for the contact centre.

What will happen next:

  • Choose apply now to fill out our short application
  • Your application will be reviewed and if successful;
  • You will be invited to attend a interview with the Hiring Manager

You'll get the chance to follow your chosen career path anywhere in Capita.

We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email or call and we'll get back to you.

For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

  • Samsung Brand Advocate

    3 weeks ago

    Leeds, Leeds, United Kingdom Samsung Full time

    Job Overview Are you motivated by sales and passionate about innovative technology? Do you have a keen interest in Samsung products? This position is a Fixed Term Contract. We are seeking enthusiastic and committed Brand Advocates to represent Samsung, a global leader in technology. If you possess excellent communication skills, the confidence to...

  • Samsung Brand Advocate

    3 weeks ago

    Leeds, Leeds, United Kingdom Samsung Full time

    Job Overview Are you passionate about sales and innovative technology? Do you have a strong affinity for Samsung products? This position is a Fixed Term Contract. We are seeking enthusiastic and committed Brand Advocates to represent Samsung, a global leader in technology. If you possess excellent communication skills, the confidence to provide...

  • Samsung Brand Advocate

    3 weeks ago

    Leeds, Leeds, United Kingdom Samsung Full time

    Position Overview Are you motivated by sales and have a passion for innovative technology? Do you have a strong affinity for Samsung products? This role is a Fixed Term Contract. We are seeking enthusiastic and committed Brand Advocates to represent Samsung, a global leader in technology. If you possess excellent communication skills, the confidence...

  • Samsung Sales Operations Manager

    1 month ago

    Leeds, Leeds, United Kingdom Capita plc Full time

    The Direct Sales Operations Manager at Samsung Business Services Centre will be pivotal in enhancing and driving the sales operations within a multi-channel environment. This role involves overseeing daily sales activities, ensuring alignment with objectives, and driving initiatives to improve efficiency and customer satisfaction. You will be responsible for...

  • Senior Claims Professional

    4 hours ago

    Leeds, Leeds, United Kingdom Avencia Consulting Services Full time

    About UsAvencia Consulting Services is a leading insurance consulting firm that partners with top insurers to deliver exceptional claims services. We are seeking a highly skilled Senior Claims Professional to join our team in Leeds.The OpportunityOur claims department is dedicated to providing a proactive, efficient, and cost-effective service to our clients...

  • Risk and Compliance Professional

    5 days ago

    Leeds, Leeds, United Kingdom Blusource Professional Services Ltd Full time

    About Blusource Professional Services LtdWe are a reputable professional services firm seeking a skilled and detail-oriented Risk and Compliance Executive to join our dynamic team.Key Responsibilities:Contribute to the development and implementation of effective risk management strategiesEnsure compliance with regulatory requirements and industry...

  • Risk and Compliance Professional

    5 days ago

    Leeds, Leeds, United Kingdom Blusource Professional Services Ltd Full time

    About Blusource Professional Services LtdWe are a reputable professional services firm seeking a skilled and detail-oriented Risk and Compliance Executive to join our dynamic team.Key Responsibilities:Contribute to the development and implementation of effective risk management strategiesEnsure compliance with regulatory requirements and industry...

  • Risk and Compliance Professional

    5 days ago

    Leeds, Leeds, United Kingdom Blusource Professional Services Ltd Full time

    Job Title: Risk and Compliance ExecutiveAbout the Role:We are seeking a skilled and detail-oriented Risk and Compliance Executive to join our dynamic team at Blusource Professional Services Ltd. As a key member of our Risk and Compliance Team, you will play a crucial role in supporting our firm's regulatory and risk management initiatives.Key...

  • Commercial Finance Manager

    5 hours ago

    Leeds, Leeds, United Kingdom Hays Senior Finance Full time

    Job SummaryWe are seeking an exceptional Commercial Finance Partner to join our team at Hays Senior Finance. As a key member of our pricing function, you will be responsible for managing the financial and pricing aspects of our clients' businesses.Key ResponsibilitiesDevelop and implement financial and pricing strategies to drive business growth and...

  • Senior Asset Management Professional

    24 hours ago

    Leeds, Leeds, United Kingdom Circle Group Full time

    Job Description**Job Title:** Senior Asset Management Analyst**About the Role:**We are seeking a highly skilled Senior Asset Management Analyst to join our team at Circle Group. As a Senior Asset Management Analyst, you will play a key role in managing our IT assets, ensuring they are properly inventoried, tracked, and maintained.**Key...

  • Senior Wellbeing Professional

    6 days ago

    Leeds, Leeds, United Kingdom Wakefield Council Full time

    Job Summary:We are seeking a highly skilled and experienced Senior Wellbeing Worker to join our team at Wakefield Council. As a Senior Wellbeing Professional, you will play a key role in supporting the emotional and mental wellbeing of vulnerable young people, while also contributing to the leadership and development of our Wellbeing team.Key...

  • Risk and Compliance Manager

    1 day ago

    Leeds, Leeds, United Kingdom Blusource Professional Services Full time

    About the Role:We are seeking a skilled and detail-oriented Risk and Compliance Executive to join our dynamic team at Blusource Professional Services. This role is perfect for someone who thrives in a fast-paced environment and is passionate about compliance, risk management, and maintaining high standards.Key Responsibilities:Actively contribute as a member...

  • Senior Conveyancing Professional

    1 day ago

    Leeds, Leeds, United Kingdom Levi Solicitors LLP Full time

    Job RoleAt Levi Solicitors LLP, we believe quality and support count – both for our clients and our staff. That's why we've structured our conveyancing department into dedicated teams, with each team having a solicitor / legal executive and a senior conveyancing assistant working on a broad range of conveyancing cases. This provides for an interesting and...

  • Senior Client Services Professional

    3 hours ago

    Leeds, Leeds, United Kingdom The Talent Crowd Full time £48,000

    About the RoleWe are seeking a highly skilled and experienced Customer Account Director to join our team at The Talent Crowd. As a key member of our Client Services team, you will be responsible for leading and managing clients across various sectors, both B2C and B2B.Key ResponsibilitiesLead and manage client relationships to drive business growth and...

  • Senior Claims Professional

    1 hour ago

    Leeds, Leeds, United Kingdom Markel Full time

    About the RoleWe are seeking a highly skilled Senior Claims Handler to join our Complex Claims Team in Leeds. As a Senior Claims Handler, you will play a key role in providing an excellent claims service to our clients and brokers.Key ResponsibilitiesTake full responsibility and accountability for your workload of claims covering varied classes of business,...

  • Senior Audit Professional

    4 hours ago

    Leeds, Leeds, United Kingdom Michael Page Finance Full time

    Job Opportunity at Michael Page FinanceAbout the RoleWe are seeking a highly motivated and ambitious Semi Senior Audit professional to join our team at Michael Page Finance in Leeds. As a key member of our Audit and Accounts team, you will have the opportunity to work with a diverse range of clients, including Owner-Managed Businesses (OMB) and commercial...

  • Senior Claims Professional

    4 hours ago

    Leeds, Leeds, United Kingdom Avencia Consulting Full time

    About Avencia ConsultingWe are a leading consulting firm partnered with a top insurer to deliver exceptional claims services. Our goal is to be the market leader in providing efficient, cost-effective, and professional claims management.The OpportunityOur claims department is a key part of our business, working closely with underwriting teams to facilitate...

  • Financial Services Professional

    1 hour ago

    Leeds, Leeds, United Kingdom Pro-Finance Full time

    Job Opportunity at Pro-Finance Leeds £26,000 - £32,000 We are seeking a highly skilled Audit Semi-Senior to join our team at Pro-Finance, a leading provider of financial services. Our company is committed to delivering exceptional results and providing a supportive work environment. What's great about this role? Full study support and career development...

  • Senior Physiotherapy Professional

    6 days ago

    Leeds, Leeds, United Kingdom Nuffield Health Full time

    Job Summary:We are seeking a highly skilled and experienced Senior Physiotherapist to join our Physiotherapy team in Leeds Hospital. As a Senior Physiotherapist, you will play a key role in delivering high-quality, effective clinical care to our patients.Key Responsibilities:Deliver high-quality, evidence-based clinical care that is safe, effective, caring,...

  • Senior Claims Service Improvement Professional

    1 day ago

    Leeds, Leeds, United Kingdom NHS Resolution Full time

    Job DescriptionWe are seeking a highly skilled Senior Service Improvement Manager to join our team on a 23 months fixed term / secondment contract with the possibility of extension or becoming permanent (subject to permanent roles being available).The Claims Service Improvement Team operates within a continuous improvement environment by developing,...