Service Charge Manager

2 months ago

London, Greater London, United Kingdom Blue Octopus Recruitment Ltd Full time
Service Charge Manager

London Bridge

Up to £54,000

We are looking to recruit a Service Charge Manager.


We are one of the UKs leading and award-winning providers of affordable homes in London, the South-East, and surrounding areas.

We provide and manage 50,000 homes to over 100,000 customers.

Our ethos is simple, by providing customers with a safe and decent home it allows them to realize their potential, enjoy their environment and contribute to their community.


As a Service Charge Manager, you will be leading the Service Charge Team to deliver accurate service charges for our properties.

You will play a crucial role in managing team performance, ensuring compliance with legislative requirements, and contributing to the financial stability and reputation.

Responsibilities

Provide leadership, guidance, and coaching to the service charge team.

Foster a collaborative, inclusive, and supportive team environment.

Identify and provide ongoing training to ensure the team has necessary skills and knowledge.

Set clear goals, monitor performance against KPIs, and conduct regular reviews.

Stay updated on regulations, legislate, and develop service charge policies in line with laws and regulations.

Lead the annual estimate setting and statement production for the team, ensuring accuracy and strict deadlines.

Skills and Experience Required

Minimum 3 years of management experience in a service charge calculations and compliance role.

Strong leadership and team management skills.

Knowledge of financial analysis and risk mitigation in service charge processes.

Ability to manage end-to-end administration of service charges, including budgeting, reconciliation, and customer interactions.

Benefits

A fantastic pension

Life assurance

Great holidays

An award-winning flexible benefits package

Volunteering days


Diversity and inclusion are integral to the Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative.

Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds, and experiences, and were committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.


We are a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.

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