Customer Services Assistant

1 month ago

Peterborough, Peterborough, United Kingdom Hays Accounts and Finance Full time

JOB TITLE:
Customer Services Assistant

JOB LOCATION:
Peterborough (from end of September)

JOB TYPE:
Permanent

JOB HOURS:
37.5 hours over 5 days per week - some weekend shifts

JOB SALARY:
Starting at 26000

Your new company

Our client is a new, well-funded business that has been operating for a few years now and, as part of their expansion plans, they are moving to new, modern offices in Peterborough.

As part of this expansion, Hays has been asked to help them hire the very best in experienced customer service talent.


Your new role

Your job will be to work as part of a small team providing support to both business and domestic customers through all channels (phone, email, website and webchat) providing information, advice and solutions on everything from billing queries, invoicing and servicing.

The business is currently implementing increased customer service hours, so the working rota is expanding.

Currently, the teams work shifts are 9-5 or 11-7 Mon to Saturday (with only a half day on Sat), but by the end of the year, the plan will be to include Saturday and Sunday shifts too.

This job is 100% office based, so no home working but there is plenty of parking on site and easy access to bus routes (once they move to Peterborough).


What you'll need to succeed

Experience of technical customer service support ideally to do with telecoms or internet support but our client might also consider 1st or 2nd line IT support is critical for our clients.

We are also looking for an exceptional communicator who enjoys working as part of a team.

You'll be comfortable switching from business customers to private individuals and so, therefore, able to adapt your style to help and serve everyone.


PLEASE NOTE:

to begin with, this job will be based in Spalding, but by the end of September, it will have moved to their gorgeous new offices in Peterborough.


What you'll get in return

If you're bored talking about bookshelves or insurance, then this job could be your way out You'll be providing service on a modern, essential product and, as such, you'll learn all about it, so you've got an opportunity to learn new things too.

You'll also get 25 days holiday PLUS bank holidays, pension, an employee assistance programme and a lively social events calendar

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.


Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

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