Customer Service Representative
2 weeks ago
Customer Care Administrator Position
We are seeking a dedicated and detail-oriented Customer Service Representative to join our team at Reliant Resourcing Ltd. As a key member of our operations team, you will be responsible for providing exceptional customer service and ensuring seamless logistics and administrative processes.
Key Responsibilities:
- Handle customer interactions and resolve issues in a timely and professional manner
- Coordinate delivery paperwork and direct drivers to the warehouse
- Act as the main point of contact between customers and the warehouse team
- Oversee order processing, invoicing, and system updates with meticulous attention to detail
- Manage approximately 70 customer accounts and establish relationships with key stakeholders
Requirements:
- Ability to work in a fast-paced environment and adapt to changing priorities
- Effective communication and interpersonal skills
- Strong coordination and administrative capabilities
- Proficiency in Microsoft Excel and Outlook
- Experience in a dynamic distribution environment
- Detail-oriented, proactive, and able to prioritize under pressure
- Team player mindset
Company Benefits:
- Competitive salary up to £25k per annum
- Generous holiday allowance (excluding bank holidays)
- Free onsite parking
- Health App access
- Legal helpline assistance
- Discount perks with various retailers
- Team building events
- Workplace pension plan
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