Customer Service Representative

6 days ago


Peterborough, Peterborough, United Kingdom Repair and Maintenance Plans Ltd (RAMP) Full time

Join Our Team at Repair and Maintenance Plans Ltd (RAMP)

About Us

We are a leading provider of automotive repair and maintenance plans throughout the UK. Our innovative business model allows us to partner with top franchise and independent motor retailers to deliver exceptional customer service standards.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our contact support centre team. As a Customer Service Representative, you will be responsible for assisting customers and repairers with submitting vehicle repair requests, as well as providing general administration of vehicle repairs.

Key Responsibilities

  • Assist customers and repairers with submitting vehicle repair requests
  • General administration of vehicle repairs
  • Provide exceptional customer service

Requirements

  • Experience in a car dealership or workshop environment with warranty/claims handling skills
  • Passion for delivering outstanding customer service
  • Computer literate, including Microsoft Office

What We Offer

  • Bonus scheme
  • Company pension
  • Employee discount
  • Health & wellbeing programme
  • Life insurance

Working Hours

  • Monday to Friday
  • Full-time & Part-time shifts between 08:30 am – 17:30 pm (optional additional hours)

Equal Opportunities Employer

We are an equal opportunities employer and welcome applications from all qualified candidates. Your data will be held in line with the General Data Protection Regulations 2018. For further information, you can request our Data Privacy Notice.



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