Customer Service Ambassador

5 days ago

Peterborough, Peterborough, United Kingdom Diligenta Full time
About the Role

We are seeking a highly skilled and empathetic Customer Service Ambassador to join our team at Diligenta. As a key member of our customer service team, you will be responsible for delivering exceptional service to our clients, ensuring that their needs are met and exceeded.

Key Responsibilities
  • Customer Interaction: Handle inbound calls from customers, providing timely and effective solutions to their queries and concerns.
  • Problem Solving: Utilize your analytical skills to resolve complex customer issues, often requiring a deep understanding of our products and services.
  • Communication: Develop and maintain strong relationships with customers, colleagues, and stakeholders through effective verbal and written communication.
  • Process Improvement: Collaborate with the team to identify areas for process improvement, implementing changes that enhance the customer experience.
What We Offer
  • Competitive Benefits: Enjoy a range of benefits, including a competitive salary, annual leave, and access to our employee assistance program.
  • Professional Development: Take advantage of opportunities for career growth and development, including training and mentorship programs.
  • Supportive Work Environment: Work in a dynamic and supportive team environment, with a focus on collaboration and open communication.
Requirements
  • Excellent Communication Skills: Possess excellent verbal and written communication skills, with the ability to adapt to different communication styles.
  • Problem-Solving Skills: Demonstrate strong analytical and problem-solving skills, with the ability to think critically and creatively.
  • Customer Focus: Be customer-centric, with a passion for delivering exceptional service and exceeding customer expectations.
  • Technical Skills: Possess proficiency in Microsoft Office, with the ability to learn and adapt to new technology systems.
About Diligenta

Diligenta is a leading provider of outsourced administration services to the UK Life Assurance and Pensions market. We pride ourselves on delivering exceptional customer service to our clients, and we are committed to making a positive difference in the lives of our customers.

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