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Customer Service Representative
2 months ago
Job Summary
We are seeking a highly skilled and motivated Customer Service Adviser to join our team at Yours Clothing Limited. As a key member of our customer service department, you will be responsible for delivering exceptional customer service and ensuring that our customers receive a first-class experience.
Key Responsibilities
- Message Handling
- Respond to customer inquiries in a timely and professional manner, resolving issues and answering questions to the best of your ability.
- Utilize available systems to track and resolve customer issues, ensuring that all necessary steps are taken to secure confidentiality of customer data.
- Customer Complaints
- Effectively handle customer complaints through to resolution, ensuring that all key stakeholders are informed and that the customer receives a satisfactory outcome.
- Day-to-Day Administration
- Perform day-to-day administrative tasks, including updating systems and maintaining accurate records.
- Continuous Improvement
- Contribute to the continuous improvement of customer service by suggesting and assisting with improvements in processes, procedures, and ways of working.
Requirements
- Customer Service Skills
- Proven ability to provide exceptional customer service and resolve customer complaints in a professional and timely manner.
- Problem-Solving Skills
- Ability to think critically and resolve complex customer issues in a logical and methodical way.
- Communication Skills
- Excellent written and verbal communication skills, with the ability to communicate effectively with customers and colleagues.
- Time Management
- Ability to prioritize tasks and manage time effectively, meeting deadlines and delivering results in a fast-paced environment.
- Teamwork
- Proven ability to work effectively as part of a team, providing support and assistance to colleagues as needed.
What We Offer
- Competitive Salary
- A competitive salary and benefits package, including opportunities for career development and growth.
- Opportunities for Growth
- Opportunities for career advancement and professional development, with a focus on customer service and sales.
Language
The language used for this job description is en-US.
