Customer Service Representative

7 days ago

Peterborough, Peterborough, United Kingdom FigFlex Offices Full time

About FigFlex Offices

FigFlex Offices is a dedicated serviced office provider, offering high-quality flexible office-space solutions to businesses across the United Kingdom. Our goal is to provide exceptional customer service and a professional work environment for our clients.

Job Summary

We are seeking a highly skilled and customer-focused Receptionist to join our team in a full-time, permanent capacity. The successful candidate will provide world-class front-of-house service to our clients, ensuring a positive and professional experience.

Key Responsibilities

  • Sales and Marketing
    • Assist with viewings and provide product knowledge to clients
    • Contribute to social media initiatives and represent FigFlex Offices at business events
    • Stay up-to-date on competitor information and market trends
  • Customer Service
    • Provide exceptional customer service to clients and building occupants
    • Assist with client move-in and move-out procedures
    • Maintain a professional and customer-obsessed culture
    • Ensure accurate and timely completion of client paperwork
  • Maintaining Standards
    • Ensure security procedures are followed and maintained
    • Address client issues in a timely and professional manner
    • Conduct regular housekeeping checks to maintain a high level of cleanliness
  • Finance
    • Liaise with the financial controller on payment matters
    • Assist with invoice queries and payment processing

Requirements

  • Excellent communication and interpersonal skills
  • Basic knowledge of Microsoft systems (Outlook, Excel, Word)
  • Ability to use other computer systems (Technology Within, Qube)
  • Positive personality and solution-focused approach to problem-solving
  • Relevant experience in a customer-facing role
  • Ability to work with minimal supervision and on own initiative
  • Team player with strong planning and prioritization skills

Company Benefits

  • Modern offices
  • 25 days' holiday, plus Bank Holidays
  • Company events
  • Healthcare
  • Company Sick Pay
  • Full training provided on product/service knowledge and technical aspects of the role

  • Customer Service Representative

    2 weeks ago

    Peterborough, Peterborough, United Kingdom Travelex Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Travelex. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and professional...

  • Customer Service Representative

    22 hours ago

    Peterborough, Peterborough, United Kingdom Travelex Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Travelex. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving their issues in a timely...

  • Customer Service Representative

    20 hours ago

    Peterborough, Peterborough, United Kingdom Travelex Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Travelex. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving their issues in a timely...

  • Customer Service Representative

    2 days ago

    Peterborough, Peterborough, United Kingdom Diligenta Full time £25,000

    About the RoleWe are seeking a skilled Customer Service Representative to join our team at Diligenta. As a Complaint Handler, you will play a vital role in ensuring exceptional customer service delivery.Key ResponsibilitiesRepresent our brand and ensure every customer feels relieved or satisfied after their callWork collaboratively with our team to resolve...

  • Customer Service Representative

    2 days ago

    Peterborough, Peterborough, United Kingdom Diligenta Full time £25,000

    About the RoleWe are seeking a skilled Customer Service Representative to join our team at Diligenta. As a Complaint Handler, you will play a vital role in ensuring exceptional customer service delivery.Key ResponsibilitiesRepresent our brand and ensure every customer feels relieved or satisfied after their callWork collaboratively with our team to resolve...

  • Customer Service Representative

    2 weeks ago

    Peterborough, Peterborough, United Kingdom Moto Full time

    About the Role:We are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Representative. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring that our customers have a positive experience at our motorway services area.Key Responsibilities:Provide...

  • Customer Service Representative

    5 days ago

    Peterborough, Peterborough, United Kingdom Travelex Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Travelex. As a key member of our Global Support Centre, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and...

  • Customer Service Representative

    5 days ago

    Peterborough, Peterborough, United Kingdom Travelex Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Travelex. As a key member of our Global Support Centre, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and...

  • Customer Service Representative

    5 days ago

    Peterborough, Peterborough, United Kingdom A-Plan Full time

    About A-PlanA-Plan is a leading insurance broker that provides a wide range of insurance products to individuals and businesses. Our team of experts is dedicated to delivering exceptional customer service and finding the right insurance solutions for our clients.Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative...

  • Customer Service Representative

    6 days ago

    Peterborough, Peterborough, United Kingdom A-Plan Full time

    About A-PlanA-Plan is a leading insurance broker that provides a wide range of insurance products to individuals and businesses. Our team of experts is dedicated to delivering exceptional customer service and finding the right insurance solutions for our clients.Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative...

  • Customer Service Representative

    2 days ago

    Peterborough, Peterborough, United Kingdom Diligenta Full time

    About DiligentaDiligenta is a leading provider of outsourced administration services to the UK Life Assurance and Pensions market. We make a positive difference to the lives of millions by delivering exceptional customer service to customers on behalf of well-known brands.Job SummaryWe are seeking a highly skilled Customer Service Representative to join our...

  • Customer Service Representative

    2 days ago

    Peterborough, Peterborough, United Kingdom Diligenta Full time

    About DiligentaDiligenta is a leading provider of outsourced administration services to the UK Life Assurance and Pensions market. We make a positive difference to the lives of millions by delivering exceptional customer service to customers on behalf of well-known brands.Job SummaryWe are seeking a highly skilled Customer Service Representative to join our...

  • Customer Service Representative

    5 days ago

    Peterborough, Peterborough, United Kingdom Addison Lee Full time

    About UsAddison Lee is a leading passenger transportation company that has been serving London since 1975.We pride ourselves on delivering high-quality services to our clients, and we're looking for talented individuals to join our team.Job SummaryWe're seeking a skilled Customer Service Representative to join our 'At Your Service' Call Centre in...

  • Customer Service Representative

    5 days ago

    Peterborough, Peterborough, United Kingdom Addison Lee Full time

    About UsAddison Lee is a leading passenger transportation company that has been serving London since 1975.We pride ourselves on delivering high-quality services to our clients, and we're looking for talented individuals to join our team.Job SummaryWe're seeking a skilled Customer Service Representative to join our 'At Your Service' Call Centre in...

  • Customer Service Representative

    3 days ago

    Peterborough, Peterborough, United Kingdom FigFlex Offices Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at FigFlex Offices. As a key member of our reception team, you will be responsible for providing exceptional customer service and support to our clients and building occupants.Key ResponsibilitiesSales and MarketingAssist with viewings and provide...

  • Customer Service Representative

    3 days ago

    Peterborough, Peterborough, United Kingdom FigFlex Offices Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at FigFlex Offices. As a key member of our reception team, you will be responsible for providing exceptional customer service and support to our clients and building occupants.Key ResponsibilitiesSales and MarketingAssist with viewings and provide...

  • Customer Service Representative

    5 days ago

    Peterborough, Peterborough, United Kingdom Diligenta Full time £25,000

    About the RoleWe are seeking a skilled Customer Service Representative to join our team at Diligenta. As a Complaint Handler, you will play a vital role in delivering exceptional customer service to our clients.Key ResponsibilitiesRespond to customer complaints in a professional and empathetic mannerResolve issues in a timely and effective mannerProvide...

  • Customer Service Representative

    5 days ago

    Peterborough, Peterborough, United Kingdom Diligenta Full time £25,000

    About the RoleWe are seeking a skilled Customer Service Representative to join our team at Diligenta. As a Complaint Handler, you will play a vital role in delivering exceptional customer service to our clients.Key ResponsibilitiesRespond to customer complaints in a professional and empathetic mannerResolve issues in a timely and effective mannerProvide...

  • Customer Service Representative

    5 days ago

    Peterborough, Peterborough, United Kingdom The One Group Full time

    Customer Service Role at a Prestigious Business We are seeking a friendly and assertive individual with experience in customer-facing roles to join our team at The One Group as a Customer Service Representative. This is a fantastic opportunity to become a vital part of our dynamic team and contribute to our mission. Key Responsibilities: Providing a warm...

  • Customer Service Representative

    6 days ago

    Peterborough, Peterborough, United Kingdom The One Group Full time

    Customer Service Role at a Prestigious Business We are seeking a friendly and assertive individual with experience in customer-facing roles to join our team at The One Group as a Customer Service Representative. This is a fantastic opportunity to become a vital part of our dynamic team and contribute to our mission. Key Responsibilities: Providing a warm...