Professional Correspondence And Incident Management Specialist

1 month ago

London, Greater London, United Kingdom BOOTS Full time
Contract: Permanent

Closing date: Thursday 15th August

Recruitment Partner: Shannon Linton

We have an exciting opportunity in the central Superintendent Pharmacist's Office for a dedicated, experienced pharmacy professional, passionate about person-centred care and high professional standards. You will support the investigation and management of complex professional complaints and patient safety incidents, drafting written responses to patients or external bodies.

About the role

Reporting to the Patient Safety Development Manager, you'll use your expertise and experience as a pharmacy professional to support our incident management and quality improvement agenda that has patient safety and holistic patient-centred care at its heart. You'll play an important role in the day-to-day management of adverse incidents originating from dispensing, pharmacy services, pharmacy diagnostic, testing and vaccination procedures and other adverse professional events reported by Boots UK stores. Key responsibilities include

- Supporting store and area managers to conduct a thorough investigation into the circumstances of an alleged incident including identification and completion of meaningful actions to reduce the risk of similar patient safety events occurring in the future.

- Advising leaders on appropriate communication with patients/external bodies and, for the most complex cases, drafting and issuing responses on behalf of the Company.

- Ensuring that all the parties involved are treated with fairness and compassion, facilitating ongoing trust and confidence in Boots' reputation across our internal and external stakeholders.

Your insights will support the understanding of senior leaders within the business and will contribute to the development of patient safety across all of the Healthcare Business Unit of Boots UK.

What you'll need to have

- be a pharmacist, or pharmacy technician, with a minimum of three years' post-registration experience (at least two years of in-store working) who is able to work independently and as part of a team

- have demonstrable empathy in identifying the perspectives of patients, their families and in-store pharmacy team members involved in an incident and the ability to address their concerns with compassion

- have excellent writing skills, which reflect a meticulous attention to detail and experience with order and quality, so that outputs are of a consistently high standard and suitably tailored for different stakeholders

- demonstrate excellent organisation and planning skills, managing multiple priorities with appropriate pace

- use IT resources (e.g. Outlook, Word, PowerPoint) to create the high-quality outputs required from the role-holder

Our benefits

Boots Retirement Savings Plan Discretionary annual bonus Generous employee discounts Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more. Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme. We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we change for the better.

What's next

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

  • Appeals and Correspondence Specialist

    3 weeks ago

    London, Greater London, United Kingdom London Borough of Newham Full time

    Exciting Opportunity: Appeals and Correspondence SpecialistCompetitive Salary: £32,925 - £33,957 per annum (pro rata for part-time roles)We are seeking a dedicated Appeals and Correspondence Specialist to join our team on a temporary 12-month contract. This position offers a hybrid working model, allowing for a combination of office and remote work, with...

  • Customer Correspondence Specialist

    2 weeks ago

    London, Greater London, United Kingdom Utility Warehouse Full time

    Customer Correspondence Specialist Full-time Employment Status: Full-Time Company Overview Location: Hybrid role, with flexibility for remote work. Salary: Competitive remuneration package About Us At Utility Warehouse, we strive to simplify the utility experience by consolidating services into one convenient platform. Our goal is to provide...

  • Correspondence Management Coordinator

    2 weeks ago

    London, Greater London, United Kingdom Department of Health and Social Care Full time

    Job OverviewThe Department of Health and Social Care (DHSC) is dedicated to empowering individuals to lead more independent and healthier lives. Our core values include inclusivity, continuous improvement, a spirit of challenge, and agility. If you resonate with these principles, we invite you to explore this opportunity.We are looking for candidates to join...

  • Customer Correspondence Specialist

    2 weeks ago

    London, Greater London, United Kingdom Utility Warehouse Full time

    Customer Correspondence Specialist Full-time Employment Status: Full-Time Company Overview Location: Hybrid role, with a blend of remote work and in-office collaboration. Salary: Competitive compensation package About Us At Utility Warehouse, we are dedicated to simplifying the utility experience by offering a comprehensive solution for...

  • Infrastructure Incident Specialist

    2 weeks ago

    London, Greater London, United Kingdom LinkPool Full time

    LinkPool stands as a key contributor in the validator, oracle provider, infrastructure services, and ecosystem development sectors within the Chainlink ecosystem and the broader Web3 landscape.Since its inception in 2017, LinkPool has been at the forefront of modern infrastructure solutions, aiming to transform industries by innovating agreements and...

  • Incident Management Specialist

    5 days ago

    London, Greater London, United Kingdom i3 Resourcing Full time

    Job DescriptionPosition: Incident Management Analyst - Insurance - HybridLocation: Hybrid (2-3 days in the office per week)Type: PermanentSalary: Up to £60,000 + benefits + bonusA great opportunity has arisen for an Incident Management Analyst to join a well-respected global Life Insurer and take responsibility for coordinating and managing the response to...

  • Incident Management Specialist

    5 days ago

    London, Greater London, United Kingdom i3 Resourcing Full time

    Job OverviewWe are seeking an experienced Incident Management Specialist to join our team at i3 Resourcing. As an Incident Management Specialist, you will play a critical role in coordinating and managing the response to incidents within our organization.This is a hybrid role that requires knowledge of change and problem management, as well as the ability to...

  • Incident Management and Change Control Specialist

    2 weeks ago

    London, Greater London, United Kingdom Thebes IT Solutions Ltd Full time

    Job OverviewPosition: Incident Management and Change Control SpecialistLocation: London (On-site)Employment Type: PermanentEssential Qualifications:Proven experience in service delivery with a focus on Incident and Problem management.Strong understanding of ITIL frameworks.Comprehensive knowledge of IT infrastructure systems.Skilled in generating and...

  • Ministerial Correspondence Administration Specialist

    2 weeks ago

    London, Greater London, United Kingdom Department of Health and Social Care Full time

    Job OverviewThe Department of Health and Social Care (DHSC) is dedicated to fostering independence and enhancing the health of individuals for extended periods. We pride ourselves on our core values: inclusivity, continuous improvement, challenge, and agility. If you resonate with these principles, we invite you to consider joining our team.We are currently...

  • Parliamentary Correspondence Specialist

    3 weeks ago

    London, Greater London, United Kingdom Cabinet Office Full time

    Job OverviewThe Parliamentary and Correspondence Team is a dynamic and inclusive group, closely associated with the Cabinet Office Ministerial Private Offices. Our mission is to oversee the Cabinet Office's interactions with Parliament and the public.Ministerial Private Offices, along with the Parliamentary and Correspondence Team (PCT), assist Cabinet...

  • Senior Incident Management Specialist

    5 days ago

    London, Greater London, United Kingdom Comcast Full time

    About ComcastComcast is a leading media and technology company that drives innovation to create the world's best entertainment and online experiences.Job SummaryOur Cloud Video Platform (CVP) is a software technology company that helps TV stations, pay TV operators, content providers, broadband media sites, and mobile businesses solve their unique media...

  • Senior Incident Management Specialist

    5 days ago

    London, Greater London, United Kingdom Comcast Full time

    About ComcastComcast is a leading media and technology company that drives innovation to create the world's best entertainment and online experiences.Job SummaryOur Cloud Video Platform (CVP) is a software technology company that helps TV stations, pay TV operators, content providers, broadband media sites, and mobile businesses solve their unique media...

  • IT Service Management Specialist

    3 weeks ago

    London, Greater London, United Kingdom Stott and May Full time

    Position OverviewITSM Specialist (JIRA) | Competitive Daily Rate | Contract OpportunityRole: ITSM Specialist (JIRA)Daily Rate: CompetitiveType: ContractLocation: Flexible (Hybrid)IR35 Status: Outside Stott and May is seeking an experienced ITSM Specialist to enhance their IT Service Management ticketing framework on a contract basis.This role offers a...

  • Appeals and Correspondence Specialist

    2 weeks ago

    London, Greater London, United Kingdom London Borough of Newham Full time

    Appeals and Correspondence OfficerThe London Borough of Newham is in search of a dedicated Appeals and Correspondence Officer to become a vital part of our team. This position offers a permanent contract with flexible working arrangements and a competitive remuneration package.Role Overview:Manage inquiries and representations related to Penalty Charge...

  • Security Incident Management Specialist

    5 days ago

    London, Greater London, United Kingdom BidvestNoonan Full time

    About the Role:We are seeking a highly skilled Protective Security Incident Management Officer to join our team at Bidvest Noonan in London. As a key member of our security team, you will be responsible for providing high-quality security services at a prestigious site.Key Responsibilities:Work closely with the Security Control Room Team Leader to ensure...

  • Security Incident Management Specialist

    5 days ago

    London, Greater London, United Kingdom BidvestNoonan Full time

    About the Role:We are seeking a highly skilled Protective Security Incident Management Officer to join our team at Bidvest Noonan in London. As a key member of our security team, you will be responsible for providing high-quality security services at a prestigious site.Key Responsibilities:Work closely with the Security Control Room Team Leader to ensure...

  • Security Incident Management Specialist

    5 days ago

    London, Greater London, United Kingdom BidvestNoonan Full time

    About the Role:We are seeking a highly skilled Protective Security Incident Management Officer to join our team at Bidvest Noonan in London. As a key member of our security team, you will be responsible for providing high-quality security services at a prestigious site.Key Responsibilities:Work closely with the Security Control Room Team Leader to ensure...

  • Security Incident Management Specialist

    3 days ago

    London, Greater London, United Kingdom BidvestNoonan Full time

    About the Role:We are seeking a highly skilled Protective Security Incident Management Officer to join our team at Bidvest Noonan in London. As a key member of our security team, you will be responsible for providing high-quality security services at a prestigious site.Key Responsibilities:Work closely with the Security Control Room Team Leader to ensure...

  • Service Management Specialist

    2 weeks ago

    London, Greater London, United Kingdom Slaughter and May Full time

    Position OverviewROLE SUMMARY //We are seeking a skilled Service Management Specialist to become a part of our Technology Division on a Fixed-Term Contract.The ideal candidate will possess a comprehensive knowledge of ITIL V3 and V4 and have experience in a Service Management role within a professional services context, particularly focused on Incident and...

  • Service Management Specialist

    2 weeks ago

    London, Greater London, United Kingdom Slaughter and May Full time

    Position OverviewROLE SUMMARY //We are seeking a skilled Service Management Specialist to become a part of our Technology Division on a Fixed-Term Contract.The ideal candidate will possess a comprehensive knowledge of ITIL V3 and V4 and have experience in a Service Management role within a professional services context, particularly focused on Incident and...