Senior Incident Management Specialist

2 weeks ago


London, Greater London, United Kingdom Comcast Full time

About Comcast

Comcast is a leading media and technology company that drives innovation to create the world's best entertainment and online experiences.

Job Summary

Our Cloud Video Platform (CVP) is a software technology company that helps TV stations, pay TV operators, content providers, broadband media sites, and mobile businesses solve their unique media management and video publishing requirements.

Key Responsibilities

  • Implement and maintain a consistent incident management framework.
  • Develop and track key performance measures to validate performance and service health.
  • Drive programs to improve alert coverage and accuracy, reduce resolution times, and track the aging of repair items.
  • Partner with Product engineers to promote a culture of operational excellence.
  • Contribute to building an incident management toolset.

Requirements

  • 5+ years of experience managing incidents and running incident management programs in large-scale global environments.
  • 3+ years of experience working with services running in public cloud platforms such as AWS, Azure, or Google Cloud.
  • Understanding of web services (HTTP, Web API, Web protocols).
  • Previous experience in ICS (Incident Command Systems) framework and familiarity with ServiceNow.
  • ITIL certification highly valued.

What We Offer

  • Opportunity to work with a dynamic, technology-oriented group.
  • Chance to contribute to building an incident management toolset.
  • Collaborative environment with Product engineers.
  • Professional development opportunities.


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