Incident Resolution Specialist

6 days ago


London, Greater London, United Kingdom I3 Full time

Job Title: Incident Resolution Specialist

Job Type: Permanent

Location: Hybrid (2-3 days in the office per week)

Industry: Insurance

Salary: £50,000 - £55,000 per annum + benefits + bonus

About the Role:

We are seeking an experienced Incident Resolution Specialist to join our Service Operations team at I3. As an Incident Resolution Specialist, you will be responsible for coordinating and managing the response to incidents within the organization.

Key Responsibilities:

  • Accountable for end-to-end incident resolution using the incident management processes.
  • Coordinate and manage the incident response team.
  • Work closely with the Operations Manager in the event of a major incident.
  • Execute accurate and clear Major Incident notifications.
  • Ensure that IT Service Management software tools are fit for purpose and subject to ongoing refinement and improvement.

Requirements:

  • Experience in incident management or similar service focused roles.
  • Excellent communication skills whether verbal or written.
  • Prior experience with multi-region / multi-time zone organisations.
  • Matrix management of multiple in house and supplier teams relating to Incidents, Problems and Changes.
  • Experience of working with internal and external partners to drive service excellence.
  • Ability to work in a maturing team environment

What We Offer:

We offer excellent career growth opportunities coupled with a professional training. Our company is a well-respected global Life Insurer, and we are committed to providing our employees with a supportive and challenging work environment.



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