Senior Incident Manager
6 days ago
Northern Trust Corp. is seeking a highly skilled and experienced Senior Incident Manager to join our team. As a key member of our IT Service Management team, you will be responsible for driving and guiding major incident calls to efficiently and quickly restore service for clients and business partners.
Key Responsibilities- Execute the major incident management process and commanding major incident calls to resolve incidents and restore service as quickly as possible, minimizing client and business impact.
- Contribute to the continuous improvement of procedures, controls, and guidelines for the implementation of an efficient and quality major incident management process.
- Train associates on the major incident management process and procedures via direct coaching and mentoring.
- Collaborate with cross-functional teams to identify and implement process improvements.
- Develop and maintain relationships with business stakeholders to ensure effective communication and issue resolution.
- A background in Business, Computer Science, or a related field or equal experience.
- Experience and confidence working with all levels of management, including business and IT executives.
- Comprehensive knowledge of ServiceNow and Microsoft Office applications, including Teams, Word, Excel, and Visio.
- Experience with the Software Development Lifecycle (SDLC), i.e. Waterfall or Agile Methodologies.
- ITIL V4 certified (Managed Service Professional or Strategic Leader certification is a plus).
- Experience supporting a large enterprise (Financial Services domain experience is a plus).
- Analytical and detail-oriented thought process with the ability to take a methodical approach to activities such as data analysis and trending.
- Excellent verbal and written communication skills (English).
- Highly flexible and adaptable to change.
- Able to work over weekends and leverage a 24x7 command center.
- Experience within IT Service Management (ITSM).
- Experience with different IT Infrastructure components such as Unix/Linux Servers, Cloud, networks, firewalls, routers, load balancers, VPN, LDAP, Oracle/SQL databases, SAN, Virtualization, Email systems, Event Management, ServiceNow, Enterprise monitoring and access management solutions.
- A flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
- Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve.
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Senior Incident Manager
1 day ago
London, Greater London, United Kingdom Verisk Full timeJob SummaryWe are seeking a highly skilled and proactive Senior Major Incident and Problem Manager to join our IT Service Management team at Verisk. This hands-on role is crucial for managing major incidents, evolving our processes, and working closely with software teams to manage problems.Key ResponsibilitiesMajor Incident Management: Lead the management...
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Senior Incident Manager
1 day ago
London, Greater London, United Kingdom Verisk Full timeJob SummaryWe are seeking a highly skilled and proactive Senior Incident Manager to join our IT Service Management team at Verisk. This hands-on role is crucial for managing major incidents, evolving our processes, and working closely with software teams to manage problems.Key ResponsibilitiesIncident Management: Lead the management of major incidents,...
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Senior Incident Manager
1 day ago
London, Greater London, United Kingdom Verisk Full timeJob SummaryWe are seeking a highly skilled and proactive Senior Major Incident and Problem Manager to join our IT Service Management team at Verisk. This hands-on role is crucial for managing major incidents, evolving our processes, and working closely with software teams to manage problems.Key ResponsibilitiesMajor Incident Management: Lead the management...
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Senior Incident Manager
24 hours ago
London, Greater London, United Kingdom Verisk Full timeJob SummaryWe are seeking a highly skilled and proactive Senior Incident Manager to join our IT Service Management team at Verisk. This hands-on role is crucial for managing major incidents, evolving our processes, and working closely with software teams to manage problems.Key ResponsibilitiesIncident Management: Lead the management of major incidents,...
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Security Incident Manager
5 days ago
London, Greater London, United Kingdom Royal Mail Group Full timeAbout the RoleWe are seeking a highly skilled Security Incident Manager to join our team at Royal Mail Group. As a key member of our Security Operations team, you will play a critical role in leading our incident response activities and ensuring the organization is prepared to respond to security incidents.Key ResponsibilitiesLead security incident...
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Security Incident Manager
5 days ago
London, Greater London, United Kingdom Royal Mail Group Full timeAbout the RoleWe are seeking a highly skilled Security Incident Manager to join our team at Royal Mail Group. As a key member of our Security Operations team, you will play a critical role in leading our incident response activities and ensuring the organization is prepared to respond to security incidents.Key ResponsibilitiesLead security incident...
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Senior Cyber Security Incident Manager
3 days ago
London, Greater London, United Kingdom Royal Mail Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Cyber Security Incident Response Lead to join our team at Royal Mail Group. As a key member of our security operations team, you will play a critical role in leading our incident response efforts and ensuring the organization is prepared to respond to security incidents.Key ResponsibilitiesLead...
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Senior Cyber Security Incident Manager
3 days ago
London, Greater London, United Kingdom Royal Mail Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Cyber Security Incident Response Lead to join our team at Royal Mail Group. As a key member of our security operations team, you will play a critical role in leading our incident response efforts and ensuring the organization is prepared to respond to security incidents.Key ResponsibilitiesLead...
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Senior Incident Management Specialist
2 weeks ago
London, Greater London, United Kingdom Comcast Full timeAbout ComcastComcast is a leading media and technology company that drives innovation to create the world's best entertainment and online experiences.Job SummaryOur Cloud Video Platform (CVP) is a software technology company that helps TV stations, pay TV operators, content providers, broadband media sites, and mobile businesses solve their unique media...
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Senior Incident Management Specialist
2 weeks ago
London, Greater London, United Kingdom Comcast Full timeAbout ComcastComcast is a leading media and technology company that drives innovation to create the world's best entertainment and online experiences.Job SummaryOur Cloud Video Platform (CVP) is a software technology company that helps TV stations, pay TV operators, content providers, broadband media sites, and mobile businesses solve their unique media...
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Incident Management Specialist
7 days ago
London, Greater London, United Kingdom Workingmums Full timeAbout the RoleWe are seeking an experienced Incident Management Specialist to join our Service Operations team at Workingmums. As an Incident Management Specialist, you will play a critical role in coordinating and managing the response to incidents within our organization.Main ResponsibilitiesDevelop and maintain the Technology Incident Management Process...
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Incident Management Specialist
6 days ago
London, Greater London, United Kingdom Workingmums Full timeAbout the RoleWe are seeking an experienced Incident Management Specialist to join our Service Operations team at Workingmums. As an Incident Management Specialist, you will play a critical role in coordinating and managing the response to incidents within our organization.Main ResponsibilitiesDevelop and maintain the Technology Incident Management Process...
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Incident Management Specialist
5 days ago
London, Greater London, United Kingdom i3 Resourcing Limited Full timeJob Summaryi3 Resourcing Limited is seeking an experienced Incident Management Analyst to join our team. As an Incident Management Analyst, you will be responsible for coordinating and managing the response to incidents within the organization.Main ResponsibilitiesDevelop and maintain the Technology Incident Management Process and serve as the first point of...
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Incident Management Specialist
5 days ago
London, Greater London, United Kingdom i3 Resourcing Limited Full timeJob Summaryi3 Resourcing Limited is seeking an experienced Incident Management Analyst to join our team. As an Incident Management Analyst, you will be responsible for coordinating and managing the response to incidents within the organization.Main ResponsibilitiesDevelop and maintain the Technology Incident Management Process and serve as the first point of...
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Incident Management Specialist
6 days ago
London, Greater London, United Kingdom i3 Resourcing Full timeJob DescriptionPosition: Incident Management Analyst - Insurance - HybridLocation: Hybrid (2-3 days in the office per week)Type: PermanentSalary: Up to £60,000 + benefits + bonusA great opportunity has arisen for an Incident Management Analyst to join a well-respected global Life Insurer and take responsibility for coordinating and managing the response to...
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Incident Management Specialist
2 weeks ago
London, Greater London, United Kingdom i3 Resourcing Full timeJob DescriptionPosition: Incident Management Analyst - Insurance - HybridLocation: Hybrid (2-3 days in the office per week)Type: PermanentSalary: Up to £60,000 + benefits + bonusA great opportunity has arisen for an Incident Management Analyst to join a well-respected global Life Insurer and take responsibility for coordinating and managing the response to...
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Incident Response Manager
3 days ago
London, Greater London, United Kingdom DGH Recruitment Full timeAbout the RoleDGH Recruitment is seeking a highly skilled Incident Response Manager to join our team on a permanent basis.Job SummaryThe Incident Response Manager will be responsible for the oversight and management of our Incident and Problem Management processes and directly manages all in-scope Major Incidents, working closely with our technical leads.Key...
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Incident Response Manager
3 days ago
London, Greater London, United Kingdom DGH Recruitment Full timeAbout the RoleDGH Recruitment is seeking a highly skilled Incident Response Manager to join our team on a permanent basis.Job SummaryThe Incident Response Manager will be responsible for the oversight and management of our Incident and Problem Management processes and directly manages all in-scope Major Incidents, working closely with our technical leads.Key...
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Major Incident Manager
6 days ago
London, Greater London, United Kingdom Selfridges Full timeAbout the RoleThis is an exciting opportunity to showcase your expertise in Major Incident Management in a dynamic and complex environment. To be successful in this role, candidates will need to demonstrate previous experience in managing Major Incidents using in-house and vendor-based support teams.In this position, you will be responsible for coordinating...
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Major Incident Manager
2 weeks ago
London, Greater London, United Kingdom Selfridges Full timeAbout the RoleThis is an exciting opportunity to showcase your expertise in Major Incident Management in a dynamic and complex environment. To be successful in this role, candidates will need to demonstrate previous experience in managing Major Incidents using in-house and vendor-based support teams.In this position, you will be responsible for coordinating...
