IT Service Management Specialist

3 weeks ago


London, Greater London, United Kingdom Stott and May Full time
Position Overview

ITSM Specialist (JIRA) | Competitive Daily Rate | Contract Opportunity

Role: ITSM Specialist (JIRA)

Daily Rate: Competitive

Type: Contract

Location: Flexible (Hybrid)

IR35 Status: Outside

Stott and May is seeking an experienced ITSM Specialist to enhance their IT Service Management ticketing framework on a contract basis.

This role offers a flexible working arrangement, allowing for a hybrid model, and provides a competitive daily rate.

Key Responsibilities:

  1. Manage JIRA IT Service Management processes
  2. Oversee incident and request workflows
  3. Implement automation for operational efficiency
  4. Utilize ITIL principles and maintain CMDB
  5. Experience in Insurance or Professional Services is advantageous

Key Skills:

  1. Proficient in JIRA IT Service Management
  2. Strong understanding of incident and request management
  3. Ability to automate processes effectively
  4. Familiarity with ITIL and CMDB practices
  5. Desirable background in Insurance or Professional Services

If you possess the necessary skills and experience for the ITSM Specialist role, we encourage you to consider this opportunity.



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