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Customer Correspondence Specialist
2 months ago
Customer Correspondence Specialist
Full-time Employment Status: Full-TimeCompany Overview
Location: Hybrid role, with flexibility for remote work.
Salary: Competitive remuneration package
About Us
At Utility Warehouse, we strive to simplify the utility experience by consolidating services into one convenient platform. Our goal is to provide a single bill encompassing energy, broadband, mobile, and insurance, while delivering significant savings to our customers.
We are on a growth trajectory, aiming to expand our reach and assist more individuals in optimizing their time and finances. We seek dedicated individuals to help us achieve these ambitious goals.
Our Commitment to You
We are eager to welcome talented individuals to our Customer Correspondence team. This role is essential for those who are passionate about customer service and eager to build a rewarding career with us. Before you consider applying, please reflect on the following qualifications:
Do you possess a background in correspondence or writing? Experience in the energy sector is advantageous. Previous exposure to working with vulnerable populations is a plus. Exceptional customer service skills, including effective questioning, active listening, and rapport-building. A genuine enthusiasm for resolving customer inquiries through written and verbal communication, along with the ability to manage multiple tasks simultaneously. Strong interpersonal and investigative skills are essential. A collaborative team player with adaptability to shifting priorities. A proactive attitude and readiness to embrace new challenges. If you align with these criteria, you may be the ideal candidate we are seeking.
Team Dynamics
The Customer Correspondence team is dedicated to assisting clients who may be experiencing difficulties with their bills. Our mission is to guide customers through challenging situations, striving for solutions that benefit both the individual and the organization.
This team engages with our most vulnerable clients, requiring candidates to maintain composure under pressure, set a positive example, and demonstrate the determination to effect change.
Daily Responsibilities of a Customer Correspondence Specialist:
Manage customer interactions across various platforms, including email and phone. Address and resolve complaints effectively. Ensure customers are directed to appropriate external resources for support, including debt and mental health organizations. Aim for first-contact resolution of customer inquiries. Respond to queries within established service levels. Deliver exceptional customer care experiences. Meet performance metrics such as productivity and customer satisfaction. Collaborate with other departments to resolve issues efficiently.Why Choose Utility Warehouse?
With our ambitious plans, you can expect numerous challenges and rewards. Our benefits include:
Generous holiday allowance, in addition to public holidays. Comprehensive onboarding and all necessary equipment for your role. Discounts on our services and access to our Cashback Card. Share options and a Save As You Earn Scheme. A pension scheme with matched contributions and life assurance. Employee Assistance Programme offering free counseling and legal support. Access to a virtual GP service and discounts on healthcare plans. Enhanced family-friendly policies to support your family’s well-being. Opportunities for team-building activities throughout the year, both virtually and in person. Continuous learning and development programs to help you excel in your role.