Correspondence Specialist
3 weeks ago
We are seeking a skilled Correspondence Administrator to join our team at Utility Warehouse. As a Correspondence Administrator, you will play a crucial role in providing exceptional customer service and support to our customers.
About the RoleThe Correspondence Administrator will be responsible for handling customer inquiries and resolving issues via email and phone. You will work closely with our team to ensure that customers receive timely and effective support, and that their concerns are addressed in a professional and courteous manner.
Key Responsibilities- Handle customer inquiries and resolve issues via email and phone
- Work closely with the team to ensure timely and effective support
- Provide exceptional customer service and support
- Resolve customer complaints and issues in a professional and courteous manner
- Collaborate with other departments to resolve queries effectively
To be successful in this role, you will need:
- A correspondence or writing background
- Experience working in the Energy industry is preferred
- Previous experience of dealing with vulnerability is advantageous
- Excellent customer service skills, including questioning, listening, and establishing rapport
- A genuine passion for resolving customer problems via email and over the phone
- The ability to multitask and work in a fast-paced environment
- Strong interpersonal skills and good investigation skills
- A strong team working ability and flexibility to adapt to changing priorities
We offer a range of benefits, including:
- 25 days holiday plus bank holidays
- A full induction and all the kit you need to do your job
- Discount on our services and our coveted Cashback Card for free
- Share options and Save As You Earn Scheme
- A matched contribution pension scheme and life assurance up to 4x your salary
- Employee Assistance Programme including free counselling and legal advice
- Free virtual GP service plus discounts on healthcare and medical cash plans
- Enhanced family-friendly policies, designed to help you and your family thrive
- Lots of opportunities to have fun with your team throughout the year, virtually and in person
Utility Warehouse is a leading provider of utilities and services to customers across the UK. We are committed to providing exceptional customer service and support, and we are looking for talented individuals to join our team.
We are a dynamic and fast-paced company, and we offer a range of opportunities for career development and growth. If you are passionate about customer service and support, and you are looking for a challenging and rewarding role, we would love to hear from you.
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London, Greater London, United Kingdom Utility Warehouse Full timeJob Title: Correspondence AdministratorWe are seeking a highly skilled Correspondence Administrator to join our team at Utility Warehouse. As a Correspondence Administrator, you will play a crucial role in providing exceptional customer service and support to our customers.About the Role:Handle customer inquiries and resolve issues via email, phone, and...
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London, Greater London, United Kingdom Utility Warehouse Full timeJob Title: Correspondence AdministratorWe are seeking a highly skilled Correspondence Administrator to join our team at Utility Warehouse. As a Correspondence Administrator, you will play a crucial role in providing exceptional customer service and support to our customers.About the Role:Handle customer inquiries and resolve issues via email, phone, and...
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London, Greater London, United Kingdom Utility Warehouse Full timeJob Title: Correspondence AdministratorWe are seeking a highly skilled Correspondence Administrator to join our team at Utility Warehouse. As a Correspondence Administrator, you will play a crucial role in providing exceptional customer service and support to our customers.About the Role:Handle customer inquiries and resolve issues via email, phone, and...
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London, Greater London, United Kingdom Utility Warehouse Full timeJob Title: Correspondence AdministratorWe are seeking a highly skilled Correspondence Administrator to join our team at Utility Warehouse. As a Correspondence Administrator, you will play a crucial role in providing exceptional customer service and support to our customers.About the Role:Handle customer inquiries and resolve issues via email, phone, and...
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London, Greater London, United Kingdom Utility Warehouse Full timeJob Title: Correspondence AdministratorWe are seeking a highly skilled Correspondence Administrator to join our team at Utility Warehouse. As a Correspondence Administrator, you will play a crucial role in providing exceptional customer service and support to our customers.About the Role:Handle customer inquiries and resolve issues via email, phone, and...
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London, Greater London, United Kingdom Utility Warehouse Full timeJob Title: Correspondence AdministratorWe are seeking a skilled Correspondence Administrator to join our team at Utility Warehouse. As a Correspondence Administrator, you will play a crucial role in providing exceptional customer service and support to our customers.About the Role:Handle customer inquiries and resolve issues via email, phone, and other...
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London, Greater London, United Kingdom Utility Warehouse Full timeJob SummaryUtility Warehouse is seeking a skilled Correspondence Administrator to join our Payment Solutions team. As a Correspondence Administrator, you will play a critical role in helping our customers who have fallen into arrears with their bills.Key ResponsibilitiesHandle customer inquiries and resolve issues in a timely and professional manner.Work...
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