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London, Greater London, United Kingdom Utility Warehouse Full timeJob Title: Correspondence AdministratorWe are seeking a highly skilled Correspondence Administrator to join our team at Utility Warehouse. As a Correspondence Administrator, you will play a crucial role in providing exceptional customer service and support to our customers.About the Role:Handle customer inquiries and resolve issues via email, phone, and...
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Correspondence Specialist
1 month ago
London, Greater London, United Kingdom Utility Warehouse Full timeJob Title: Correspondence AdministratorWe are seeking a skilled Correspondence Administrator to join our team at Utility Warehouse. As a key member of our Payment Solutions team, you will play a vital role in helping our customers who have fallen into arrears with their bills.About the RoleAs a Correspondence Administrator, you will be responsible for...
Correspondence Specialist
2 months ago
Job Summary
Utility Warehouse is seeking a skilled Correspondence Administrator to join our Payment Solutions team. As a Correspondence Administrator, you will play a critical role in helping our customers who have fallen into arrears with their bills.
Key Responsibilities
- Handle customer inquiries and resolve issues in a timely and professional manner.
- Work closely with the team to ensure customers are being signposted to the most relevant external organizations for advice and support.
- Provide excellent customer care experience to all customers.
- Achieve key performance indicators (KPIs) such as productivity per hour and customer satisfaction.
- Liaise with other departments to resolve queries effectively.
Requirements
- Correspondence or writing background.
- Experience working in the energy industry is preferred.
- Previous experience of dealing with vulnerability is advantageous.
- Excellent customer service skills, including questioning, listening, and establishing rapport.
- Ability to multitask and work in a fast-paced environment.
- Strong interpersonal skills and good investigation skills.
- Ability to work as part of a team and be flexible.
What We Offer
- 25 days holiday plus bank holidays.
- A full induction and all the kit you need to do your job.
- Discount on our services and a Cashback Card.
- Share options and Save As You Earn Scheme.
- A matched contribution pension scheme and life assurance.
- Employee Assistance Programme including free counselling and legal advice.
- Free virtual GP service and discounts on healthcare and medical cash plans.
- Enhanced family-friendly policies.
- Opportunities for ongoing learning, development, and training.
