Ministerial Correspondence Administration Specialist

3 weeks ago

London, Greater London, United Kingdom Department of Health and Social Care Full time

Job Overview

The Department of Health and Social Care (DHSC) is dedicated to fostering independence and enhancing the health of individuals for extended periods. We pride ourselves on our core values: inclusivity, continuous improvement, challenge, and agility. If you resonate with these principles, we invite you to consider joining our team.

We are currently looking for individuals to join the Ministerial Correspondence and Public Enquiries (MCPE) unit. This role involves managing correspondence from both Ministers and the public, ensuring efficient processing and response.

This position offers a unique opportunity to work in a dynamic and pivotal environment within the Department. We are committed to delivering high-quality services to both ministers and the public, and we take pride in our work.

The successful candidates will become part of a dedicated team focused on providing exceptional service. We are invested in the growth of our staff and offer opportunities for professional development and career advancement.

Role Responsibilities

  • Assume personal responsibility for your performance, adhering to both internal and legal deadlines.
  • Collaborate effectively with team members and support colleagues to meet collective targets.
  • Maintain a strong attention to detail and commit to delivering a high-quality service.
  • Utilize effective communication skills to manage enquiries professionally.
  • Engage confidently with both internal and external stakeholders.
  • Remain composed and focused under pressure, with a positive approach to achieving results.
  • Demonstrate flexibility in working within the team and across the broader unit as needed.
  • Expected to attend the office on a regular basis.

Candidate Profile

Essential Skills and Experience

The ideal candidate will possess the ability to:

  • Exhibit excellent written English skills, including grammar, punctuation, and spelling.
  • Consistently deliver high-quality work while managing deadlines, even in high-pressure situations.
  • Recognize the significance of providing excellent service to customers and identify potential risks to service quality.
  • Adapt to the diverse needs of various stakeholders.
  • Establish strong relationships with both internal and external stakeholders, including senior personnel.
  • Confidently utilize IT tools, including Microsoft Word and Outlook.

Behaviors

During the selection process, candidates will be assessed on the following behaviors:

  • Managing a Quality Service
  • Delivering at Pace

Benefits

In addition to a competitive salary, the Department of Health and Social Care offers a substantial contribution towards membership in the Civil Service Defined Benefit Pension scheme, alongside:

  • Tailored learning and development opportunities
  • Flexible working arrangements
  • A culture that promotes inclusion and diversity
  • An average employer contribution of 27% towards your pension

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