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Correspondence Management Coordinator

2 months ago


London, Greater London, United Kingdom Department of Health and Social Care Full time

Job Overview

The Department of Health and Social Care (DHSC) is dedicated to empowering individuals to lead more independent and healthier lives. Our core values include inclusivity, continuous improvement, a spirit of challenge, and agility. If you resonate with these principles, we invite you to explore this opportunity.

We are looking for candidates to join our Ministerial Correspondence and Public Enquiries (MCPE) unit. This role involves managing correspondence from Ministers and the public, ensuring efficient processing and response.

This position offers a chance to work in a dynamic and impactful environment at the heart of the Department. We take pride in delivering high-quality services to both ministers and the public.

The successful candidates will become part of a team committed to excellence. We emphasize staff development and provide opportunities for professional growth.

Role Responsibilities

The administration team within MCPE serves as the operational foundation of our unit. Responsibilities include:

  • Managing and processing both digital and physical correspondence from various stakeholders, including MPs, peers, and the public.
  • Ensuring correspondence is directed to the appropriate teams for timely handling.
  • Maintaining a high level of organization and adapting to new tasks as they arise.

Successful candidates will demonstrate motivation, enthusiasm, and teamwork. They will have the autonomy to manage their workload effectively, ensuring deadlines are met.

Key Duties

  • Take ownership of your performance and meet both internal and legal deadlines.
  • Collaborate effectively with team members and support the wider unit to achieve targets.
  • Exhibit attention to detail and a commitment to delivering quality service.
  • Utilize effective communication skills to handle inquiries professionally.
  • Engage confidently with internal and external stakeholders.
  • Maintain composure under pressure and focus on achieving positive outcomes.
  • Work flexibly within the team and across the unit as needed.
  • Attend the office as required to fulfill team obligations.

Candidate Profile

Essential Skills and Experience

The ideal candidate will possess:

  • Exceptional written English skills, including grammar, punctuation, and spelling.
  • The ability to maintain high standards and track progress against deadlines, even in high-pressure situations.
  • A strong customer service orientation and the ability to recognize service delivery risks.
  • Adaptability to meet the diverse needs of various stakeholders.
  • Proficiency in building relationships with both internal and external parties, including senior stakeholders.
  • Confidence in using IT tools, particularly Microsoft Word and Outlook.

Behavioral Competencies

During the selection process, candidates will be assessed on:

  • Managing a Quality Service
  • Delivering at Pace

Benefits

In addition to a competitive salary, the Department of Health and Social Care offers a comprehensive benefits package, including:

  • Contributions towards a Civil Service Defined Benefit Pension scheme.
  • Tailored learning and development opportunities.
  • A flexible working environment.
  • A culture that promotes inclusion and diversity.
  • An average employer contribution of 27% towards your pension.