Correspondence Coordinator

2 weeks ago

London, Greater London, United Kingdom Utility Warehouse Full time

Correspondence Coordinator

Full-time Employment Status: Full-Time

Company Overview

Location: Hybrid role, 2 days a week in our central hub

Salary: £26,500pa

About Us at Utility Warehouse. We are dedicated to simplifying utilities by offering a comprehensive solution. One bill for energy, broadband, mobile, and insurance, along with significant savings.

Our goal is to expand our reach as we assist more individuals in saving time and money. We have ambitious plans that require talented individuals like you.

Interested? Keep reading...

We prioritize our people. It's all about you.

We are eager to find exceptional candidates for our Ability to Pay roles. Individuals who aspire to join our team and cultivate a career with us. Our advisors are essential to our mission, but this role is not for everyone... please consider the following before proceeding:

Do you possess a background in correspondence or writing? Experience in the Energy sector is preferred. Previous exposure to working with vulnerable populations is beneficial. You must demonstrate outstanding customer service skills, including effective questioning, active listening, and rapport building. A genuine enthusiasm for resolving customer issues via email and phone, coupled with the ability to multitask, is essential. Strong interpersonal and investigative skills are crucial. A collaborative team spirit is necessary. Flexibility and adaptability to changing priorities are important. A drive for ambition and a willingness to embrace new challenges are key.

If you meet these criteria, you may be the ideal candidate we are seeking.

Collaboration is key. Your team and colleagues...

The Payment Solutions team specializes in assisting customers who have fallen behind on their bills. Our objective is to support our customers in navigating the arrears process, striving for solutions that benefit both the customer and the organization.

This team engages with our most vulnerable customers, so candidates must maintain composure under pressure, set a positive example, and possess the determination to make a meaningful impact.

Daily Responsibilities as a Correspondence Coordinator:

Manage customer interactions across various platforms, including email and telephone. Handle complaints effectively. Ensure customers are directed to the most relevant external organizations for advice and support, including debt, mental health, and disability charities, as well as energy efficiency resources. Aim for first-contact resolution of customer inquiries. Respond to queries within established service levels. Deliver exceptional customer care experiences to all clients. Meet performance indicators such as productivity and customer satisfaction. Collaborate with other departments to resolve inquiries efficiently.

Why choose Utility Warehouse?

With our ambitious goals, expect numerous challenges ahead. However, we also offer a variety of benefits:

25 days of holiday plus bank holidays. Comprehensive induction and all necessary equipment to perform your role. Discounts on our services and complimentary access to our Cashback Card. Share options and a Save As You Earn Scheme. A matched contribution pension scheme and life assurance up to 4x your salary. Employee Assistance Programme, including free counseling and legal advice. Free virtual GP service along with discounts on healthcare and medical cash plans. Enhanced family-friendly policies designed to support you and your family. Numerous opportunities for team bonding throughout the year, both virtually and in person. You can also join our Belonging groups to help shape a more inclusive future at Utility Warehouse. Continuous learning, development, and training to ensure your success in the role.

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