Service Coordinator

5 days ago

London, Greater London, United Kingdom Great Ormond Street Hospital Full time
Job Overview

The successful candidate will provide high-level administrative support to the Orthopaedics team at Great Ormond Street Hospital. This role involves managing clinics, correspondence, and patient interactions, requiring excellent communication and organizational skills.

As a key member of the Clinical Unit, the Service Coordinator will work closely with Consultants, Clinical Nurse Specialists, and other Service Coordinators to ensure seamless administrative support. This includes managing clinics, preparing correspondence, and providing exceptional customer service to patients and families.

The ideal candidate will have experience working in a clinical or medical environment, with strong administrative skills and the ability to work autonomously. They will be highly organized, with excellent communication and interpersonal skills, and the ability to maintain confidentiality when handling sensitive information.

Main Responsibilities
  • Manage clinics and correspondence, ensuring accuracy and timely completion.
  • Provide exceptional customer service to patients and families, responding to queries and concerns in a professional and courteous manner.
  • Work closely with the Clinical Unit team to ensure seamless administrative support, including preparing correspondence and managing clinics.
  • Ensure accurate and timely completion of administrative tasks, including data entry and record-keeping.
  • Develop and maintain effective relationships with patients, families, and healthcare professionals, ensuring a positive and supportive environment.
Requirements
  • Experience working in a clinical or medical environment.
  • Strong administrative skills, including data entry and record-keeping.
  • Excellent communication and interpersonal skills.
  • Ability to work autonomously and as part of a team.
  • Highly organized, with strong attention to detail.
Working for Great Ormond Street Hospital

GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit. We foster a culture where all staff are valued, respected, and acknowledged, and we welcome applications from diverse backgrounds.

We are proud to be accredited as a Disability Confident Employer, a member of Business Disability Forum, and a Stonewall Diversity Champion. Our staff networks are employee-led groups formed around interests, issues, and a common bond or background, and we encourage all employees to participate.

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