Correspondence Coordinator
3 months ago
Correspondence Coordinator
Full-time Employment Status: Full-TimeCompany Overview
Location: Hybrid role, with flexible working arrangements.
Salary: Competitive annual salary
About Us
At Utility Warehouse, we strive to simplify utilities by offering a comprehensive solution for energy, broadband, mobile, and insurance, all under one roof. Our goal is to provide a single bill that helps our customers save time and money.
As we aim to expand our reach, we are looking for dedicated individuals to join our team and contribute to our mission.
Your Role: What We Value
We are eager to find talented individuals for our Correspondence roles. We seek team members who are passionate about building a career with us. Our advisors play a crucial role in our operations, and we encourage you to consider the following qualifications:
A background in correspondence or writing is essential. Experience in the Energy sector is advantageous. Familiarity with handling vulnerable customers is a plus. Exceptional customer service skills, including effective questioning and active listening. A genuine enthusiasm for resolving customer inquiries through various communication channels. Strong interpersonal and investigative skills are required. Ability to work collaboratively within a team. Flexibility and adaptability to changing priorities are crucial. A drive for personal growth and readiness to embrace new challenges. If you align with these qualities, you may be the perfect fit for our team.
Team Dynamics: Collaborating for Success
The Payment Solutions team specializes in assisting customers who are experiencing difficulties with their bills. Our mission is to guide our customers through the arrears process, ensuring a resolution that benefits both the customer and the organization.
This team focuses on supporting our most vulnerable customers, requiring individuals who can maintain composure under pressure and demonstrate leadership qualities.
Daily Responsibilities: What to Expect
Manage customer interactions across various platforms, including email and telephone. Handle customer complaints with professionalism. Direct customers to appropriate external organizations for support, including financial and mental health resources. Aim for first-contact resolution of customer inquiries. Respond to customer queries within established service levels. Deliver exceptional customer care experiences. Meet performance indicators related to productivity and customer satisfaction. Collaborate with other departments to resolve customer issues effectively.Why Choose Utility Warehouse?
We have ambitious goals, and while challenges lie ahead, we also offer numerous benefits:
Generous holiday allowance, in addition to public holidays. Comprehensive onboarding and all necessary equipment for your role. Discounts on our services and access to our Cashback Card. Opportunities for share options and participation in our Save As You Earn Scheme. A pension scheme with matched contributions and life assurance coverage. Employee Assistance Programme offering free counseling and legal support. Access to a virtual GP service and discounts on healthcare plans. Family-friendly policies designed to support you and your loved ones. Opportunities for team-building activities throughout the year, both virtually and in person. Continuous learning and development opportunities to help you excel in your role.-
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