Delivery Support Coordinator

4 weeks ago


King's Lynn, Norfolk, United Kingdom Freebridge Community Housing Full time

We have an exciting opportunity for a Delivery Support Coordinator on a part time basis of 15 hours per week. You will be responsible for providing a professional and efficient customer service as part of a dedicated team for Home & Community Maintenance.

We are passionate about empowering our people to be the best they can be and are committed to a culture of inclusivity. Not only this, but we aim to put our people first by offering hybrid/agile working (dependant on position), a great pension scheme (up to 12% employer contributions) and many other benefits which show our appreciation for the hard work that everyone puts in here. We each work to our Freebridge Values; Belong, Own It, Think Customer, One Team One Purpose and Be the Change.

In line with our five-year strategy, we are looking to build 750 new homes by 2026 This five-year strategy will drive us towards our long-term ambitions for the next 10-20 years and these first five years will be critical in laying the groundwork, investing in properties and people, hitting new targets and really making a difference.

Key Responsibilities:

  • Experts in diagnosing problems thoroughly to support 'right first time' resolution. Taking ownership of enquiries and effectively planning, prioritising and scheduling works. Maximising resources and constantly monitor progress making appropriate changes ensuring customers are kept informed.
  • Build and maintain strong working relationships with operatives, surveyors and contractors that enables learning to support with continuous service improvements.
  • Liaise with Team Leaders to coordinate resources, managing and maintaining availability of appointments across all trades.
  • Ensure operatives, contractors and surveyors are provided with the right information about the customer and property, including Health & Safety, so they can safely enter homes and complete works.
  • Maintain an open communication channel with trade specialists and contractors to enable them to complete works on time and safely.

Knowledge and Experience:

  • Strong verbal communication skills with the ability to adapt to different audiences and situations.
  • Customer focused with the ability to ensure service levels are maintained in line with required standards.
  • Experience of scheduling, resource planning and / or logistics experience is desirable.
  • Excellent planning and organisational skills and the ability to manage competing priorities.
  • Experience of using ICT systems including Microsoft products.

Benefits:

  • £29,054.73 FTE (Pro rata salary for 15 hours per week is £11,778.94)
  • Part time of 15 hours a week, Monday to Friday.
  • Great Pension Scheme.
  • Full access to an Employee Assistance Program.
  • Customer focused, team working environment.
  • Employee discount perks including 100s of high street discounts.
  • 25 days holiday + bank holidays (rising to 30 days after 5 years).
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