Senior Operations Support Administrator

1 month ago

Birmingham, Birmingham, United Kingdom University of Birmingham Full time

Role Summary

The Senior Operations Support Administrator will play a key role within the UoB Online Education Operations team, providing support for a broad range of administrative and operational duties. This role involves working closely with managers, professional services staff, academic staff, and external stakeholders to ensure the provision of a high-quality student experience for all students studying a UoB Online programme.

Main Duties

Process more complex data, monitoring accuracy, chasing up missing information, and resolving any issues as appropriate. 10. Support periodic quality assurance related audits, report on compliance, propose solutions and develop and deliver remedial action plans. 11. You are likely to be responsible for one or more of the following: - monitoring and processing partner invoicing, - producing regular student data reports; - regular review and updating of key documentation; - support the creation of Standard Operating Procedures; - support governance-related activity; - updating and writing contents for the department's communications; - support the development and documentation of systems and procedures to assist in the day-to-day running of the unit's administration; - monitoring internal procedures/compliance and ensuring these are followed and disseminated as appropriate.

  • Complex Systems and Procedures: Offer advice and resolve complex queries independently.
  • Stakeholder Management: Maintain high-profile working relationships with key stakeholders and act as a primary contact.
  • Project Management: Manage small-scale projects, conduct desk research, and produce bespoke reports.
  • Data Management: Use complex University systems to research, analyze, and interpret data.
  • Process Improvement: Support the development and documentation of local processes and systems.
  • Quality Assurance: Support periodic audits, report on compliance, and develop remedial action plans.
  • Agile Working: Provide cover for other roles across the team as required.

Person Specification

  • Qualifications: Educated to A Level standard or equivalent, with a minimum of grade C/4 in Mathematics and English at GCSE.
  • Experience: Experience in Higher Education is desirable but not required.
  • IT Skills: Proficient in MS Office, particularly Excel and PowerPoint, and able to quickly learn new IT skills and software packages.
  • Planning and Organization: Proven ability to plan ahead, manage time effectively, and work to deadlines.
  • Communication: Excellent verbal and written communication skills, with the ability to write for different audiences.
  • Attention to Detail: Exemplary attention to detail and the ability to work confidentially.
  • Interpersonal Skills: Excellent interpersonal skills, with the ability to inspire confidence and provide excellent customer service.
  • Values Driven: Align behavior with the core University values; ambitious, innovative, open, collaborative, and responsible.
  • Professionalism: High degree of professionalism, tact, and diplomacy.
  • Initiative: High degree of initiative, personal judgment, and a self-motivating approach.
  • Equality and Diversity: Understands the importance of equality and diversity in the workplace.

Informal enquiries can be made to , we kindly ask that the role title is included in the subject of any emails.

To download the full job description and details of this position and submit an electronic application online please click on the Apply Online button:

Valuing excellence, sustaining investment
We value diversity and inclusion at the University of Birmingham and welcome applications from all sections of the community and are open to discussions around all forms of flexible working

£28,397 to £30,210 with potential progression once in post to £33,938

  • Senior Administrator

    3 days ago

    Birmingham, Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation... Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Administrator to join our team at University Hospitals Birmingham NHS Foundation Trust. As a key member of our administrative team, you will provide critical support to our clinical staff, ensuring the smooth operation of our oncology department.Key ResponsibilitiesProvide administrative...

  • Senior Administrator

    3 days ago

    Birmingham, Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation... Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Administrator to join our team at University Hospitals Birmingham NHS Foundation Trust. As a key member of our administrative team, you will provide critical support to our clinical staff, ensuring the smooth operation of our oncology department.Key ResponsibilitiesProvide administrative...

  • Senior Administrator

    1 day ago

    Birmingham, Birmingham, United Kingdom Hays Specialist Recruitment Limited Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Senior Administrator to join our Change Support Oracle Team at Hays Specialist Recruitment Limited. As a key member of our team, you will provide high-quality administrative support to internal and external customers, ensuring seamless business operations.Key ResponsibilitiesProvide...

  • Senior Administrator

    2 days ago

    Birmingham, Birmingham, United Kingdom Hays Specialist Recruitment Limited Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Senior Administrator to join our Change Support Oracle Team at Hays Specialist Recruitment Limited. As a key member of our team, you will provide high-quality administrative support to internal and external customers, ensuring seamless business operations.Key ResponsibilitiesProvide...

  • Administrative Operations Manager

    3 weeks ago

    Birmingham, Birmingham, United Kingdom SF Recruitment (Birmingham) Full time

    About the Company:SF Recruitment is a forward-thinking organization operating within the real estate sector. We pride ourselves on delivering outstanding service and innovative solutions tailored to our clients' needs.Position Overview:The Administrative Operations Manager will oversee the daily administrative functions of the organization. This role is...

  • Administrative Operations Manager

    3 weeks ago

    Birmingham, Birmingham, United Kingdom SF Recruitment (Birmingham) Full time

    About the Company:SF Recruitment is a thriving organization within the real estate sector, dedicated to delivering outstanding service and innovative solutions to our clientele. We pride ourselves on our commitment to excellence and operational efficiency.Position Overview:The Administrative Operations Manager will oversee the daily administrative functions...

  • Administrative Operations Manager

    3 weeks ago

    Birmingham, Birmingham, United Kingdom SF Recruitment (Birmingham) Full time

    About the Company:SF Recruitment is a vibrant and expanding organization within the property sector, dedicated to delivering outstanding service and innovative solutions to our clientele.Position Overview:The Administrative Operations Manager will oversee the daily administrative functions of the organization. This role encompasses managing a customer...

  • Senior Administrator

    1 week ago

    Birmingham, Birmingham, United Kingdom Birmingham Women's and Children's NHS Foundation Trust Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Administrator to join our team at Birmingham Women's and Children's NHS Foundation Trust. As a key member of our administration team, you will play a vital role in supporting the delivery of high-quality patient care and services.Key ResponsibilitiesProvide administrative support to our...

  • Administrative Support Specialist

    1 week ago

    Birmingham, Birmingham, United Kingdom Forvis Mazars Full time

    About the RoleWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our Business Services team at Forvis Mazars. As a key member of our team, you will provide administrative support to our senior leadership team members, ensuring seamless execution of tasks and projects.Key ResponsibilitiesProvide administrative...

  • **Senior Administrative Manager**, **Executive Assistant**, **Operations Coordinator**

    3 days ago

    Birmingham, Birmingham, United Kingdom SC Staff and Consult Full time

    About the Role:We are seeking a highly skilled and experienced Senior Administrative Manager to join our team at SC Staff and Consult. As a key member of our management team, you will be responsible for providing exceptional administrative support to our fee earners and ensuring the smooth operation of our office.Key Responsibilities:Manage and develop a...

  • **Senior Administrative Manager**, **Executive Assistant**, **Operations Coordinator**

    3 days ago

    Birmingham, Birmingham, United Kingdom SC Staff and Consult Full time

    About the Role:We are seeking a highly skilled and experienced Senior Administrative Manager to join our team at SC Staff and Consult. As a key member of our management team, you will be responsible for providing exceptional administrative support to our fee earners and ensuring the smooth operation of our office.Key Responsibilities:Manage and develop a...

  • Senior Finance Administrator

    14 minutes ago

    Birmingham, Birmingham, United Kingdom Mitchell Adam Full time

    Job Summary Mitchell Adam is seeking a highly skilled Senior Finance Administrator to support the growth of their business. As a key member of the team, you will provide administrative support across the company, including onboarding clients, maintaining partner diaries, and ensuring accounts are up to date. This is a high-profile role within the firm,...

  • Senior IFA Administrator

    3 days ago

    Birmingham, Birmingham, United Kingdom NJR Recruitment Full time

    Job Title: Senior IFA AdministratorJob Type: Full-timeIndustry: Financial ServicesCompany: NJR RecruitmentLocation: RemoteJob Description:Job Summary:We are seeking a highly skilled and experienced Senior IFA Administrator to join our team. As a Senior IFA Administrator, you will be responsible for providing administrative support to our financial planning...

  • Senior IFA Administrator

    3 days ago

    Birmingham, Birmingham, United Kingdom NJR Recruitment Full time

    Job Title: Senior IFA AdministratorJob Type: Full-timeIndustry: Financial ServicesCompany: NJR RecruitmentLocation: RemoteJob Description:Job Summary:We are seeking a highly skilled and experienced Senior IFA Administrator to join our team. As a Senior IFA Administrator, you will be responsible for providing administrative support to our financial planning...

  • Administrative Support Specialist

    4 days ago

    Birmingham, Birmingham, United Kingdom Reed Full time

    Job Summary:We are seeking a highly organized and proactive Senior Office Administrator to join our team at Reed. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day functioning of our office.Key Responsibilities:Oversee the management of office operations, including scheduling, appointments, and...

  • Senior Project Coordinator

    3 weeks ago

    Birmingham, Birmingham, United Kingdom Hays Business Support Full time £26,000

    Position Overview: As a Senior Project Coordinator, you will play a pivotal role in a dynamic teacher training organization collaborating with various multi-academy trusts to ensure the seamless execution of all initiatives and programs. Location: This role is based in South Birmingham, where you will contribute to the strategic development and expansion of...

  • Senior Administrator

    1 week ago

    Birmingham, Birmingham, United Kingdom Birmingham Women's and Children's NHS Foundation Trust Full time

    About the RoleWe are seeking a highly motivated and organized Senior Administrator to join our team at Birmingham Women's and Children's NHS Foundation Trust. As a key member of our administration team, you will play a vital role in supporting the smooth operation of our services.Key ResponsibilitiesProvide administrative support to our clinical teams,...

  • Executive Assistant

    1 hour ago

    Birmingham, Birmingham, United Kingdom Claire's Full time

    About the RoleWe are seeking a highly skilled and experienced Executive Assistant to provide exceptional administrative support to the President of Claire's. As a key member of the President's office, you will be responsible for managing a wide range of administrative tasks, ensuring the smooth operation of the office, and providing proactive support to the...

  • Operational Support Assistant

    3 days ago

    Birmingham, Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full time

    About the RoleWe are seeking a highly motivated and organized individual to join our team as an Operational Support Assistant at University Hospitals Birmingham NHS Foundation Trust. This is an exciting opportunity to work in a dynamic and fast-paced environment, supporting the operational side of our Urology Department.Key ResponsibilitiesProvide...

  • Operational Support Assistant

    4 days ago

    Birmingham, Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full time

    About the RoleWe are seeking a highly motivated and organized individual to join our team as an Operational Support Assistant at University Hospitals Birmingham NHS Foundation Trust. This is an exciting opportunity to work in a dynamic and fast-paced environment, supporting the operational side of our Urology Department.Key ResponsibilitiesProvide...