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Administrative Operations Manager
2 months ago
SF Recruitment is a forward-thinking organization operating within the real estate sector. We pride ourselves on delivering outstanding service and innovative solutions tailored to our clients' needs.
Position Overview:
The Administrative Operations Manager will oversee the daily administrative functions of the organization. This role is crucial in managing an inbound customer service team, enhancing administrative processes, and ensuring efficient work allocation to maintain operational excellence.
Key Responsibilities:
- Leadership of Customer Service Team:
Supervise the daily activities of the customer service team, ensuring exceptional customer satisfaction. Provide training, mentorship, and support to team members. Evaluate team performance, offering constructive feedback and implementing necessary improvements. Address escalated customer issues and resolve complex inquiries. - Enhancement of Administrative Processes:
Design and implement effective administrative procedures and workflows. Regularly assess and refine processes to boost productivity and accuracy. Ensure adherence to company policies and regulatory standards. Maintain comprehensive records and documentation. - Workload Management:
Distribute and oversee tasks for both administrative and customer service teams. Track progress to ensure timely and efficient completion of responsibilities. Collaborate with other departments to facilitate seamless operations. - General Administrative Responsibilities:
Manage office operations, including supply inventory, equipment upkeep, and facility management. Assist in budget preparation and expense tracking. Generate reports, presentations, and other necessary documentation. Provide administrative support to senior management on various projects.
Qualifications:
Demonstrated experience in an administrative or managerial capacity, ideally within the real estate sector. Strong leadership and team management capabilities. Excellent organizational and multitasking skills. Outstanding communication and interpersonal abilities. Proficient in Microsoft Office Suite and relevant software applications. Capacity to handle confidential information with discretion and professionalism. Familiarity with CRM systems and customer service tools. Knowledge of real estate industry standards and regulations. Strong analytical and decision-making skills. Ability to adapt to shifting priorities and work effectively under pressure.
