Administrative Operations Manager
3 weeks ago
SF Recruitment is a vibrant and expanding organization within the property sector, dedicated to delivering outstanding service and innovative solutions to our clientele.
Position Overview:
The Administrative Operations Manager will oversee the daily administrative functions of the organization. This role encompasses managing a customer service team, enhancing administrative processes, and ensuring effective workload distribution for optimal operational performance.
Key Responsibilities:
- Leadership of Customer Service Team:
Direct the daily activities of the customer service team, ensuring exceptional customer satisfaction levels.
Provide training, mentorship, and support to team members.
Assess team performance and implement necessary improvements.
Address escalated customer concerns and resolve intricate issues. - Enhancement of Administrative Processes:
Design and execute efficient administrative workflows.
Regularly evaluate and refine processes to boost productivity and precision.
Ensure adherence to company policies and regulatory standards.
Maintain thorough records and documentation. - Workload Management:
Distribute and oversee tasks for the administrative and customer service teams.
Track progress to guarantee timely and efficient task completion.
Collaborate with other departments to ensure cohesive operations. - General Administrative Functions:
Manage office operations, including supplies, equipment upkeep, and facility oversight.
Assist in budget formulation and expense oversight.
Prepare reports, presentations, and various documents as required.
Support senior management with administrative duties and special initiatives.
Qualifications:
Demonstrated experience in an administrative or managerial capacity, ideally within the property sector.
Strong leadership and team management capabilities.
Excellent organizational and multitasking skills.
Outstanding communication and interpersonal abilities.
Proficient in Microsoft Office Suite and other relevant software.
Ability to manage sensitive information with discretion and professionalism.
Familiarity with CRM systems and customer service tools.
Understanding of property industry practices and regulations.
Strong problem-solving and decision-making skills.
Adaptability to shifting priorities and ability to work under pressure.
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