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Operations Manager

2 months ago

Birmingham, Birmingham, United Kingdom Compass Full time

About the Role

Compass is seeking an experienced Data and Administration Team Leader to support the delivery of Mental Health Support Teams in Birmingham. As a key member of the team, you will be responsible for establishing integrated management information and administrative systems across the service.

Key Responsibilities

  • Manage and supervise a team of administrators to ensure high-quality, efficient, and effective administrative functions.
  • Develop and implement data management systems to support the delivery of services to children, young people, and families in Birmingham.
  • Collaborate with Team Leaders and Service Managers to ensure that services are aligned to best meet local needs.
  • Provide support and guidance to the administration team to ensure the smooth operation of administrative functions.

Requirements

  • English Language and Maths - GCSE A C or equivalent qualification
  • NVQ level 3 Business Administration or equivalent
  • Level 3 IT Qualification/Training in Word, Excel, and Microsoft Office Packages or equivalent experience
  • Experience in dealing with phone calls and email enquiries
  • Experience of inputting and producing statistical data and reports on databases and spreadsheets
  • Experience in Microsoft Office Packages, Word, PowerPoint, and Excel
  • Experience in providing support to others based in different locations
  • Working in a busy office environment where multi-tasking is essential
  • Organising, attending, and taking minutes of meetings, producing reports, managing and analysing data and service user records
  • Liaising with clients/customers via the telephone, email, and in person in a busy customer service environment.
  • Experience of managing and supervising others within a team.

About Compass

Compass is a leading provider of mental health support services in Birmingham. We are committed to delivering high-quality services that meet the needs of children, young people, and families in the community.