Night Duty Manager

1 month ago


Birmingham, Birmingham, United Kingdom Bloc Hotel Operations Ltd - Birmingham Full time
About the Role

We are seeking an experienced Night Duty Manager to join our team at Bloc Hotel Operations Ltd in Birmingham. As a key member of our front office team, you will be responsible for the management of the hotel, its guests, and staff in the absence of the Reception Manager. Your duties will include supervision of accurate and efficient Reception operations, supporting and training Team Members in handling guest requests and enquiries, and demonstrating positive leadership characteristics to inspire Team Members to meet and exceed standards.

Responsibilities
  • Overall responsibility for the hotel operation in the Reception Manager's absence, ensuring all legal requirements and hotel procedures are adhered to and implemented as and when required.
  • Supervision of accurate and efficient Reception operations, supporting and training Team Members in handling guest requests and enquiries.
  • Demonstration of positive leadership characteristics to inspire Team Members to meet and exceed standards.
  • Daily completion of night audit and preparation of financial reports for the board of directors.
  • Guide guests through the booking, check-in and check-out process, promoting 'Smart Room Control', up-selling where appropriate.
  • To be able to deal with any complaints effectively and efficiently following our brand guidelines.

About You

We are looking for someone who lives and breathes customer service and thrives on going above and beyond. You will also have;
  • Previous experience within a front office environment supervising a team within a customer-focused industry.
  • Able to work weekends and bank holidays.
  • Dedicated to detail with an ability to handle multiple tasks at once.
  • A positive 'can do' attitude with excellent problem-solving skills.
  • Inclusive and collaborative, sharing responsibility and accountability for success.


  • Birmingham, Birmingham, United Kingdom Bloc Hotel Operations Ltd - Birmingham Full time

    {"About the Night Duty Manager Role": "At Bloc Hotel Operations Ltd - Birmingham, we're on a mission to redefine the boundaries and expectations for short-stay hotels. We're proactive, purposeful people, staying positive to help everyone sleep well, and stay well, every night. As a Night Duty Manager, you'll be the responsible person for the management of...

  • Night Duty Manager

    3 weeks ago


    Birmingham, Birmingham, United Kingdom Bloc Hotel Operations Ltd - Birmingham Full time

    {"About the Role": "As a Night Duty Manager at Bloc Hotel Operations Ltd - Birmingham, you will play a crucial role in ensuring the smooth operation of our hotel during late-night hours. Reporting to the Night Manager, you will be responsible for managing the hotel, its guests, and staff, maintaining the highest standards of customer service and hotel...

  • Night Manager

    4 weeks ago


    Birmingham, Birmingham, United Kingdom Hilton Hotels Full time

    Night ManagerWelcome to a world of opportunities at Hilton Hotels, where we strive to deliver exceptional guest experiences. As a Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.Key...

  • Night Duty Manager

    4 weeks ago


    Birmingham, Birmingham, United Kingdom Bloc Hotel Operations Ltd - Birmingham Full time

    About usBloc Hotel Operations Ltd - Birmingham is a dynamic and customer-focused hotel that strives to redefine the boundaries and expectations for short-stay hotels. We are a proactive and purposeful team that stays positive to help everyone sleep well and stay well every day and every night.About the roleWe are seeking an experienced Night Duty Manager to...

  • Night Nurse Manager

    4 weeks ago


    Birmingham, Birmingham, United Kingdom Active Care Group Full time

    About the RoleWe are seeking a highly skilled and experienced Night Nurse Manager to join our team at Active Care Group. As a Night Nurse Manager, you will be responsible for ensuring the smooth operation of our hospital at night, overseeing staffing levels, and providing leadership and support to our nursing team.Key ResponsibilitiesManage staffing levels...

  • Duty Manager

    4 weeks ago


    Birmingham, Birmingham, United Kingdom SSP Group Full time

    Unlock Your Potential as a Duty Manager with SSP GroupAt SSP Group, we're seeking a highly skilled and motivated Duty Manager to join our dynamic team. As a key member of our operations team, you'll be responsible for creating a clean, welcoming atmosphere that surpasses customer expectations.Key Responsibilities:Take charge of creating a clean, welcoming...


  • Birmingham, Birmingham, United Kingdom World Duty Free Full time

    Work with World Duty Free at Birmingham AirportThe estimated salary for this role is $61,537.50 to $77,075.00 per year.About the Job:This role assists in overseeing a kitchen with complex operations and managing food production processes. The ideal candidate will participate in food preparation, supervise kitchen staff, and perform other responsibilities as...

  • Night Manager

    1 month ago


    Birmingham, Birmingham, United Kingdom Hilton Worldwide, Inc. Full time

    Job Title: Night Manager - Front Office SupervisorAs a Night Manager at Hilton Birmingham Metropole, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.Key Responsibilities:Oversee the entire Front...

  • Duty Manager Lead

    2 weeks ago


    Birmingham, Birmingham, United Kingdom SSP Full time

    Role OverviewWe are seeking a dynamic Duty Manager to join our team at SSP. As a Duty Manager, you will be responsible for creating a clean and welcoming atmosphere that surpasses customer expectations. You will guide and support your colleagues, maintaining a safe working and dining environment, and be the go-to person for day-to-day queries.Key...


  • Birmingham, Birmingham, United Kingdom Valor Hospitality Europe Full time

    About the RoleWe are seeking a highly motivated and experienced Night Supervisor to join our team at Hilton Garden Inn Birmingham Brindleyplace. As a Night Supervisor, you will be responsible for delivering exceptional customer service, leading and motivating the team, and ensuring the smooth operation of the department during night time hours.Key...

  • Night Porter

    3 weeks ago


    Birmingham, Birmingham, United Kingdom Aimbridge Hospitality Full time

    A Day in the Life of a Night PorterAs a Night Porter at Aimbridge Hospitality, you will play a vital role in ensuring the safety and security of our hotel guests, staff, and the hotel at night. Your responsibility will include conducting regular security checks, focusing on both security and fire safety, and preparing breakfast for our guests. You will also...

  • Night Nurse Manager

    3 weeks ago


    Birmingham, Birmingham, United Kingdom Active Care Group Recruitment Full time

    We are seeking a highly skilled Night Nurse Manager to join our team at Active Care Group Recruitment. As a Night Nurse Manager, you will be responsible for overseeing the hospital at night, ensuring that staffing levels are adequate and that colleagues adhere to ACG standards and policies.This is a challenging yet rewarding role that requires strong...

  • Duty Manager Lead

    4 weeks ago


    Birmingham, Birmingham, United Kingdom SSP Full time

    About the RoleThe Duty Manager will be responsible for creating a welcoming atmosphere that exceeds customer expectations in a high-volume environment. In this role, you will guide and support your colleagues, ensuring a safe working and dining environment.Key ResponsibilitiesCoordinate team efforts to achieve operational excellenceFocus on operational...

  • Adults' Duty Manager

    3 weeks ago


    Birmingham, Birmingham, United Kingdom Premier Inn Limited Full time

    We're seeking a Duty Manager at our Jersey St Helier (Bath Street) Premier Inn location, working 38 hours a week with a competitive hourly rate of up to £15.60.Premier Inn Benefits:Enjoy up to 60% off Premier Inn rooms.Take 25% off meals in all Whitbread Restaurants.What You'll Get:Pension and saving schemes.Discounts on shops, utility bills, travel, cinema...

  • Night Nurse Manager

    21 hours ago


    Birmingham, Birmingham, United Kingdom Active Care Group Full time

    OverviewActive Care Group, a leading provider in Neuro and Mental Healthcare, seeks an experienced Night Nurse Manager to join its team at Kings Norton service in Birmingham. This role offers a unique opportunity for professional growth and development in a dynamic environment.About the RoleThe Night Nurse Manager will be responsible for ensuring effective...

  • Night Auditor

    4 weeks ago


    Birmingham, Birmingham, United Kingdom Hilton Hotels Full time

    Night ReceptionistWelcome to the Hilton Birmingham Metropole, where we're passionate about delivering exceptional experiences for our guests. As a Night Receptionist, you'll play a vital role in creating a warm and welcoming atmosphere, even in the early hours of the morning. Your responsibilities will include providing night-hour reception services,...


  • Birmingham, Birmingham, United Kingdom World Duty Free Full time

    Birmingham Airport F&B: A World Duty Free LocationWe are seeking an experienced Sous Chef to join our team at Birmingham Airport F&B, with an estimated annual salary range of $64,419.00 to $81,450.00.About the Position:This role involves assisting in overseeing kitchen operations, managing food production processes, and supervising kitchen staff. The...


  • Birmingham, Birmingham, United Kingdom World Duty Free Full time

    A Career Opportunity with World Duty FreeWe offer an exciting opportunity for a Sous Chef to join our team at Birmingham Airport F&B, with an estimated annual salary range of $58,425.00 to $73,050.00.About the Role:The successful candidate will assist in overseeing kitchen operations, managing food production processes, and supervising kitchen staff. This...

  • Night Supervisor

    4 weeks ago


    Birmingham, Birmingham, United Kingdom Genting Casinos Full time

    At Genting Casinos, we're looking for a Night Supervisor to join our team at Resorts World. As a Night Supervisor, you'll be responsible for leading and training a passionate night team to deliver an exceptional guest experience.Key Responsibilities:Train and inspire a night team to deliver a high level of service to guests.Act as a Duty Manager and main...

  • Night Supervisor

    4 weeks ago


    Birmingham, Birmingham, United Kingdom Genting Casinos Full time

    At Genting Casinos, we're seeking a highly skilled Night Supervisor to join our team at Resorts World. As a Night Supervisor, you'll be responsible for leading and inspiring a passionate night team to deliver exceptional guest experiences.Key Responsibilities:Train and develop a high-performing night team to meet and exceed guest expectations.Act as a Duty...