Night Duty Manager
1 month ago
We are seeking an experienced Night Duty Manager to join our team at Bloc Hotel Operations Ltd in Birmingham. As a key member of our front office team, you will be responsible for the management of the hotel, its guests, and staff in the absence of the Reception Manager. Your duties will include supervision of accurate and efficient Reception operations, supporting and training Team Members in handling guest requests and enquiries, and demonstrating positive leadership characteristics to inspire Team Members to meet and exceed standards.
Responsibilities
- Overall responsibility for the hotel operation in the Reception Manager's absence, ensuring all legal requirements and hotel procedures are adhered to and implemented as and when required.
- Supervision of accurate and efficient Reception operations, supporting and training Team Members in handling guest requests and enquiries.
- Demonstration of positive leadership characteristics to inspire Team Members to meet and exceed standards.
- Daily completion of night audit and preparation of financial reports for the board of directors.
- Guide guests through the booking, check-in and check-out process, promoting 'Smart Room Control', up-selling where appropriate.
- To be able to deal with any complaints effectively and efficiently following our brand guidelines.
About You
We are looking for someone who lives and breathes customer service and thrives on going above and beyond. You will also have;
- Previous experience within a front office environment supervising a team within a customer-focused industry.
- Able to work weekends and bank holidays.
- Dedicated to detail with an ability to handle multiple tasks at once.
- A positive 'can do' attitude with excellent problem-solving skills.
- Inclusive and collaborative, sharing responsibility and accountability for success.
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