Night Supervisor

2 weeks ago

Birmingham, Birmingham, United Kingdom Genting Casinos Full time

At Genting Casinos, we're seeking a highly skilled Night Supervisor to join our team at Resorts World. As a Night Supervisor, you'll be responsible for leading and inspiring a passionate night team to deliver exceptional guest experiences.

Key Responsibilities:

  • Train and develop a high-performing night team to meet and exceed guest expectations.
  • Act as a Duty Manager and main point of contact for the hotel during night shifts.
  • Handle guest concerns and resolve issues in a timely and professional manner.
  • Supervise and lead the team in all departments of the hotel throughout the night shift.
  • Ensure all Company health & safety and other requirements are met consistently.

Requirements:

  • Previous Hotel Reception experience is essential.
  • Operational knowledge of Night Audit/Hotel Reception procedures & working knowledge of Opera Cloud.
  • Effective communication and leadership skills.
  • Able to work well under pressure and maintain positive working relationships.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career progression and professional development.
  • A fun and fast-paced working environment.
  • Discounts across Resorts World Birmingham and the NEC Campus.

We're an inclusive and diverse employer, celebrating individuality and valuing the contribution each person brings to our workplace. If you're passionate about delivering exceptional guest experiences and have the skills and experience to match, we'd love to hear from you.

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