Night Operations Manager
4 weeks ago
As a Night Supervisor at Valor Hospitality Europe, you will be responsible for delivering exceptional customer service and leading the team to meet financial goals. You will be passionate about motivating and supporting the team to maintain high standards of guest experience and brand standards. Your role will involve customer service, coaching and training, delivering brand standards, maintaining security and safety during night time hours, maximising opportunities to sell, serving food and drinks during night time hours, maintaining high standards of Health & Safety / Food Safety, checking guests in/out and completion of night audit, and administration and technology savvy. You will be available to work when the team and customer needs you most.
What We Offer
As a Night Supervisor at Valor Hospitality Europe, you will be part of a dynamic and respected management company, known for having highly engaged people, delivering great levels of hospitality with commercial expertise second to none. You will have the opportunity to work in a fast-paced environment, where no two nights are the same. You will be rewarded with fantastic benefits, training and development, and the chance to progress your career. You will also have access to a range of development and apprenticeship programmes, flexible working arrangements, and discounted use of leisure facilities.
About Us
Valor Hospitality Europe is a trusted, multiple award-winning, and full-service international hospitality company operating in the US, UK, Europe, Africa, Asia and the Middle East. We are reimagining hospitality internationally, creating great ROI, driving commerciality with creativity and innovation. Recognised by owners, investors and developers as an innovative and trusted partner to drive revenue and increase profits. We operate 35 properties across the brands of Crowne Plaza, Holiday Inn, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott Hotels and Courtyard by Marriott, in various locations throughout the UK. The Company continues to have ambitious development and growth plans.
Hotel Description
Hilton Garden Inn Birmingham Brindleyplace offers easy access to all the city has to offer. Perfect for guests attending an event or concert, the hotel is within walking distance of the Barclaycard Arena, International Convention Centre and the Symphony Hall. The hotel is located in Birmingham's prestigious Brindleyplace development, which is also home to a number of great leisure, dining and entertainment venues. Guests can enjoy two outdoor terraces plus Recess a space where guests can eat, drink and meet in whatever way they wish day through to night. Each stylish guest room has a range of top-class facilities, perfect for working and relaxing. For business, the hotel can host 120 guests in its flexible meeting space.
Our Culture
At Valor Hospitality Europe, we are committed to our people and our guests. We believe in delivering exceptional customer service, and we are passionate about creating a culture that is engaging, inclusive and fun. We are a dynamic and respected management company, known for having highly engaged people, delivering great levels of hospitality with commercial expertise second to none. We are committed to your development and progression, with lots of promotion opportunities. We are big on all things reward and recognition and celebrate success throughout the year. We are committed to your health and well-being, and we offer flexible working arrangements. We are a company that values its people and its guests, and we are proud to be part of the Valor Hospitality Europe team.
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