Night Supervisor
4 weeks ago
At Genting Casinos, we're looking for a skilled Night Supervisor to join our team at Resorts World Birmingham. As a Night Supervisor, you'll be responsible for leading a passionate night team to deliver an exceptional guest experience.
Key Responsibilities:
- Train and inspire a dedicated night team to achieve their goals.
- Act as a Duty Manager and main point of contact for the hotel during the night shift.
- Handle guest concerns and resolve any problems during their stay.
- Supervise and lead the team in all departments of the hotel throughout the night shift.
- Ensure all Company health & safety and other requirements are met consistently.
Requirements:
- Previous Hotel Reception experience is essential.
- Operational knowledge of Night Audit/Hotel Reception procedures & working knowledge of Opera Cloud.
- Effective communication skills and ability to work well under pressure.
- Leadership skills and ability to engage, inspire and develop the team.
- Working understanding of Hotel compliance requirements in regards to Health & Safety, Food Hygiene and Liquor Licensing.
What We Offer:
- Online Discount portal.
- A range of flexible benefits including extra holiday purchase, dental insurance, Company funded Health Cash Plan, critical illness cover and travel insurance.
- Life Cover.
- Discounts across Resorts World Birmingham and the NEC Campus.
- Discounts across the wider Genting UK brand.
- Discounted on-site gym membership.
- Discounted bus and rail passes with National Express.
- Pension.
- Uniform provided.
- Employee Assistance Programme.
- Free on-site parking.
- Staff discount at Genting Hotel, Santai Spa, Sky Bar & Restaurant, World Bar, Sports Bar, Vortex.
We're a company that values individuality and diversity, and we're committed to creating a workplace that's inclusive and supportive. If you're passionate about delivering exceptional guest experiences and have the skills and experience we're looking for, we'd love to hear from you.
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