Night Manager

4 weeks ago


Birmingham, Birmingham, United Kingdom Staycity Group Full time

About the Role

We are seeking a highly skilled and motivated Night Manager to join our team at Staycity Group. As a Night Manager, you will be responsible for ensuring the smooth operation of our aparthotel, providing exceptional guest experiences, and leading a team of dedicated staff.

Key Responsibilities

  • Manage the front desk on a daily basis, liaising with guests and departments to ensure seamless operations.
  • Welcome guests to the hotel in a friendly and professional manner, adhering to our high standards of service.
  • Monitor the preparation of breakfast for our Staycity Cafe and ensure that payment is verified upon check-in.
  • Supervise department employees, maintaining the correct standards and methods of service.
  • Anticipate and rectify problems to ensure guest satisfaction and well-being.
  • Manage and motivate a team of direct reports, providing guidance and support to ensure excellent performance.

Requirements

  • Be a Brand Ambassador, representing Staycity Group with passion and enthusiasm.
  • Make a good first impression, demonstrating confidence and excellent communication skills.
  • Be driven, constantly pushing for excellence and striving to deliver exceptional results.
  • Amaze our guests with attention to detail and outstanding organisational skills.
  • Go above and beyond for guests and team, creating raving fans and exceeding expectations.
  • Bring a positive attitude, radiating positivity and contributing to a vibrant workplace.
  • Be kind and treat everyone with respect, fostering an atmosphere of kindness and mutual respect.
  • Make us better, driving progress and innovation at every opportunity.
  • Previous management experience of at least 2 years, with a strong background in front desk operations.
  • Excellent communication skills, highly focused, motivated, and professional in appearance and presentation.
  • Always strive to provide our guests with the highest standards of customer care.
  • Eager to learn and develop, with a passion for customer service and a commitment to excellence.

About Staycity Group

Staycity Group is a thriving and rapidly expanding aparthotel operator, making waves across the heart of Europe. We're on an unstoppable journey, with 32 exceptional properties across iconic European cities. We're a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact.

What We Offer

  • Paid Maternity, Surrogacy, Adoptive & Paternity leave.
  • An extra day off for your birthday.
  • Build a career with Staycity Group, with great opportunities for personal and professional development.
  • Flexible working patterns to support all team members.
  • Incentive schemes.
  • Discounted rates for overnight stays for you, and your family and friends.
  • Refer and earn scheme.
  • TaxSaver commuter scheme (only applicable in Ireland).
  • Cycle to work scheme (only applicable in Ireland/UK).
  • Education Support.
  • Volunteer days: 2 paid volunteer days per year.
  • EAP: Support for you and your family when you need it.

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