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Customer Service Administrator

3 months ago

St Albans, United Kingdom ITSS Recruitment Full time
Are you a dedicated and organised individual looking for an exciting role in a dynamic environment? Our client, a growing family-run company based in Frogmore, is seeking a Customer Service Administrator to join their experienced Sales Team. As the first point of contact for their customers, you will play a crucial role in building and maintaining excellent customer relations.
About the Company:
This company prides itself on having a well-informed, friendly, and helpful sales team that ensures customers return time and time again. Join this exciting time in a busy, fast-paced environment where you can make a real impact.
Responsibilities of the Customer Service Administrator:
* Liaise with customers by phone and email.
* Process orders via email or phone.
* Check accuracy and update data in orders and customer accounts.
* Contact customers to obtain missing information, take payments, or answer queries.
* Liaise with the logistics department to ensure timely deliveries or chase late deliveries.
* Communicate important feedback from customers internally.
* Use their bespoke software system, IQ, at Intact.
* Stay up to date with new products and features.
* Maintain and build effective and long-lasting customer relations.
* Offer excellent personal and professional customer service.
* Resolve queries effectively and efficiently.
Skills Required for the Customer Service Administrator:
* Good telephone manners.
* Problem-solving abilities.
* Ability to multi-task, prioritise, and work under pressure.
* Excellent organisational skills.
* Attention to detail.
* Team player with a high level of dedication.
* Hands-on experience with CRM software and MS Office.
* Competent computer and keyboard skills.
* Ability to upsell and promote products to drive business.
Join our client's team as a Customer Service Administrator and become part of a company that values its employees and offers a supportive and engaging work environment. This role provides a chance to make a real impact and ample opportunities for personal and professional growth. Apply today to take the next exciting step in your career