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Deputy Team Leader
3 months ago
The Acute Access Centre of Whittington Health is seeking a bright, talented, and dynamic individual to provide the role of Deputy Team leader
We are committed to high quality service delivery and development and improving the patient's experience. You should have previous experience in this area, which you would be able to clearly demonstrate.
Deputy Team Leader role would be based across the hospital site and the Highgate Wing.
The environment is dynamic, fast paced and challenging and you will require a high attention to detail as well as being able to work under pressure.
You will need to have strong inter-personal skills and be able to influence and motivate others and to support people through service improvement and transformational change.
The role is suited for someone looking to take their first steps into operational management
Being able to think innovatively and communicate effectively with a wide range of departments, teams and agencies is essential.
This busy operational role will support day to day delivery of services ensuring that all activities run with maximum efficiency, utilisation and productivity.
POST SUMMARY
The post holder will be responsible for supporting the day to day running of Access Centre including workload and staffing.
They will assist the Deputy Service Manager in liaising with management and clinical staff on capacity issues.
They will also support the Deputy Service Manager for the Access Centre with staff management duties for access centre staff.
As such, the post holder will be expected to undertake clerical and administrative duties as part of the team where appropriate to ensure service delivery.
They will ensure the work of the department is carried out to the required high standards of accuracy with a focus on the delivery of high quality customer care.
To comply with the Trust's Safeguarding Children and Adults policies, procedures and protocols.All individual members of staff (paid or unpaid) have a duty to safeguard and promote the welfare of children, young people and vulnerable adults This will require you to:
- Ensure you are familiar with and comply with the London Child Protection
- Whittington Mission, Vision and Goals
Helping local people live longer, healthier lives.
Our vision
Provide safe, personal, co-ordinated care for the community we serve.
Our goals
We have developed six key strategic goals to make sure we continue to support people to live longer, healthier lives.
- To secure the best possible health and wellbeing for all our community
- To integrate and coordinate care in personcentred teams
- To deliver consistent, high quality, safe services
- To support our patients and users in being active partners in their care
- To be recognised as a leader in the fields of medical and multiprofessional education, and populationbased clinical research
- To innovate and continuously improve the quality of our services to deliver the best outcomes for our local population
Our values underpin everything we do. Our staff are committed to delivering the following values in everything they do.
Our ICARE values have been created by our staff and are embedded in our appraisal and planning processes and form part of our staff excellence awards.
MAIN DUTIES
General Duties
Departmental Management
- Monitor the contact centre telephone queue system, coordinating the team's activities throughout the day; responding appropriately to demand and ensuring consistently high performance against call management KPIs
- Ensure the Access Centre team are proactively reviewing and updating patients demographic details to ensure that full patient registrations takes place with the accurate recording of all data.
- Ensure that appointments are allocated in a timely manner prioritising them to ensure that local and national targets are met. Reporting to senior managers where there are potential breaches or capacity shortfalls
- Ensure that all urgent and target graded referrals must be booked within the Trust target and national target turn around times and escalation processes are followed where appropriate
- Take an active role in service improvement, reviews and audits
- Support the delivery of first appointment bookings made via eRS and ensure the Access Centre
