Client Implementation Specialist

2 months ago

London, Greater London, United Kingdom Deputy Full time
About Deputy

Deputy is a global SaaS workforce management company that serves over 320,000 workplaces across 70+ countries worldwide. Our mission is to empower 60% of the global workforce by providing innovative solutions for hourly employment.

The Role

We are seeking a skilled Implementation Cycle Manager to join our Professional Services team. As a key member of our team, you will be responsible for delivering tailored workforce management solutions to our enterprise customers. Your primary focus will be on managing the end-to-end delivery and implementation of complex projects, ensuring seamless integration with our Deputy platform.

Responsibilities
  • Develop and execute project plans with clearly defined timelines and deliverables.
  • Act as a trusted advisor to customers, providing best practices and identifying areas of opportunity throughout the implementation process.
  • Collaborate with CX Engineers and delivery partners to develop and deliver custom work in line with customer requirements and project timelines.
  • Interpret and map customer business structures to the Deputy platform, optimizing for ease of use and performance.
  • Proactively communicate with internal and external stakeholders regarding status updates, risks, and overall project health.
  • Train customers on the Deputy platform, ensuring continued success and a smooth transition from implementation to ongoing support.
Qualifications
  • Proven ability to understand, define, and document deliverables, including requirements specifications, gap analysis, use case scenarios, acceptance testing, process maps, and data flow diagrams.
  • Strong understanding of and experience with implementation cycles for both internally and externally managed initiatives.
  • Ability to understand and relate to both technical and non-technical project team members.
  • 1-2 years of professional experience in delivery, implementation, or project management.
What We Offer
  • Flexible co-working space in central London at Uncommon Liverpool St.
  • Free happy hours, afternoon tea, networking, and professional events.
  • Employee pension matching programme.
  • Private health and dental insurance.
  • Paid parental leave to support you and your family.
  • Flexible holiday time, including 2 celebration days per year for those special moments.
  • Work from home stipend to help you get set up and succeed from home.

Deputy believes in equal opportunity and that inclusiveness and diversity promote innovation. We are committed to creating a workplace that values and respects the diversity of our employees and customers.

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