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Endoscopy Booking Clerk

3 months ago

Bristol, Bristol, United Kingdom North Bristol NHS Trust Full time

We are seeking an enthusiastic and motivated booking clerk to join the Endoscopy department at Gate 13, Brunel Building, Southmead Hospital.


This role consist of general administrative duties such as appointment booking, processing of appointment letters, posting out prescribed bowel preparation to patients, adding patients to waiting lists and regularly speaking to patients over the telephone.

Endoscopy department is a great place to work, friendly team, great atmosphere and a good working environment.


North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead.

We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities.

Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.


We commit to treating each patient as an individual with respect and dignity, aiming to deliver excellent clinical outcomes and a first-class experience for everyone who uses our services.

This post is based within the Endoscopy admin office.

Liaise with patients, making and taking phone calls to book and change patients appointments for an Endoscopy procedure. Provide patients with information regarding their appointment.

Liaise with medical, nursing, secretaries and reception staff in the confirmation of bookings for Endoscopy patients.


Undertake all the administration required for patient appointments including the confirming of appointments and dispensing of prescribed bowel preparations for procedures.


To monitor and assist in preparing data regarding the care pathways process on a monthly basis; supporting the performance of the department by leading on the validation of patient pathways both prospectively and in the nationally reportable monthly returns.

Input patients' details on to the reporting system in preparation for their procedure.

Undertake general office and clerical tasks to support the department.


Book patients to locally agreed booking rules and within trust and government waiting targets, escalating to the support manager with any problems.

Manage the Endoscopy waiting lists including both surveillance and active waits.

This involves adding patients to the lists, triaging referrals, vetting surveillance requests, allocating appointments and liaising with the relevant medical secretaries.

This will be for all new, surveillance and recall endoscopic procedures.

Working from / updating DM01 spreadsheets.


Cross-cover the other Endoscopy administrative staff and the department receptionists as required for any periods of sickness and annual leave.

Undertake other duties as necessary to support the smooth running of the Endoscopy department.


Support the performance of the department through daily work to optimise the utilisation of Endoscopy lists, reduce DNA's, and manage resources effectively.