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Vascular Science Coordinator

2 months ago


Bristol, Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

Work-Life Balance:

At our organization, we value the importance of a healthy work-life balance. We encourage discussions about flexible working arrangements to ensure that your professional commitments align with your personal life.

Diversity and Inclusion:

We particularly encourage applications from individuals of Black, Asian, and minority ethnic backgrounds, as we strive to enhance representation within our Trust.

About the Role:

This is a rewarding opportunity for a well-organized and driven individual to oversee and support a team of clerical staff and ward clerks at the Bristol Haematology and Oncology Centre.

The Patient Services Team plays a crucial role in delivering frontline customer service to patients receiving treatment for cancer or managing blood disorders, alongside an office-based function that involves recording patient attendance and scheduling outpatient appointments.

Key Responsibilities:

  • Patient Care: Demonstrate a compassionate and professional demeanor towards patients, relatives, and caregivers, showing resilience in challenging situations.
  • Communication: Serve as a primary contact for inquiries from both clinical and non-clinical personnel, ensuring polite and empathetic interactions with patients.
  • Effectively escalate patient queries and capacity issues to the appropriate management or clinical staff.
  • Support the Day Unit and Ward Clerk teams in welcoming patients and ensuring accurate updates on patient information systems.

Organizing and Planning:

  • Manage the patient appointment scheduling process, ensuring accurate bookings and documentation.
  • Assist in investigating patient complaints and ensure that lessons learned are communicated within the team.
  • Participate in relevant meetings as directed by management.
  • Oversee the Open Referral Report, tracking patients and ensuring timely appointment bookings.

About Us:

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute trusts in the UK, employing over 13,000 staff and offering more than 100 clinical services across multiple sites. We serve a diverse population of over 500,000 individuals in South West England.

Rated 'Good' by the CQC, our staff take pride in delivering exceptional care to the communities of Bristol, Weston, and beyond. As a forward-thinking, multi-award-winning Trust committed to enhancing patient care, our innovative research and practices are making a significant impact locally and globally. We are dedicated to safeguarding and promoting the welfare of children, young people, and vulnerable adults. As an equal opportunities employer, we actively seek to build a diverse workforce that reflects the rich diversity of our local population at all levels.