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Reception and Appointment Coordinator

2 months ago

Bristol, Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time
About the Role

We are seeking a skilled and compassionate Reception and Appointment Clerk to join our team at University Hospitals Bristol and Weston NHS Foundation Trust. As a key member of our administrative team, you will play a vital role in ensuring the smooth operation of our outpatient and day unit services.

Key Responsibilities
  • Welcome patients to the department, ensuring accurate and up-to-date information is recorded on our systems.
  • Liaise with patients, wards, clinical staff, GPs, and Trust support staff to provide effective communication and support.
  • Communicate promptly and accurately with patients, visitors, and other Trust staff, applying discretion and tact when necessary.
  • Escalate patient queries and capacity issues to the line manager or relevant clinical staff as appropriate.
  • Provide timely and accurate information to visitors and respond to telephone calls in accordance with hospital guidelines.
  • Be a point of contact for outpatient and treatment bookings telephone calls.
  • Liaise with nursing and medical staff to ensure planned day unit sessions run smoothly and patient notes are prepared as required.
About Us

University Hospitals Bristol and Weston NHS Foundation Trust is one of the largest acute Trusts in the country, serving a core population of over 500,000 people across South West England. We are committed to delivering excellent care to our patients and are proud to be a digital exemplar, committed to improving patient care through innovation and research.

We are an equal opportunities employer and welcome applications from diverse candidates. We are committed to designing our services around the needs of individual patients and those around them.