Clinical Coordinator
3 weeks ago
We are seeking an experienced and skilled Clinical Coordinator to join our team at University Hospitals Bristol and Weston NHS Foundation Trust (UHBW). As a key member of our Women's and Children's Division, you will play a vital role in managing appointments and booking activities across the Division of Women's and Children's Services.
Main ResponsibilitiesCommunication:
- Support the triaging of referrals by liaising with key clinical staff
- Manage patient communications via telephone and Trust systems to create letters, emails, and text reminders
- Act as a point of contact for queries from clinical and non-clinical staff
- Liaise with clinical and non-clinical teams across the division via telephone and email
- Escalate patient queries, capacity problems, and general issues to the role's line manager or relevant clinical staff as appropriate
- Communicate changes to clinics and appointments to patients as instructed, often at short notice
Patient Care:
- Show a caring and professional approach towards patients, relatives, and carers, acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner
Organising and Planning:
- Implement the policy for patients who do not attend (DNA) their appointment
- Manage and monitor all outstanding appointment requests through the Trust's Patient Administration System (PAS) and escalate any issues immediately to your manager
- Ensure clinic lists are effectively utilised in discussion with the appropriate clinician and manager, and rebook any cancelled appointment slots
- Attend appropriate meetings as required by the role's line manager
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. We have been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston, and beyond.
We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce, we aim to recruit and retain a workforce that represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them.
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