Clinical Operations Coordinator

2 weeks ago


Bristol, Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) Full time

Job Summary

We are seeking an experienced coordinator to manage appointments and booking activities across the Women's and Children's Division at University Hospitals Bristol and Weston NHS Foundation Trust. The post-holder will work closely with the Assistant Performance and Operations Manager to deliver efficient services in the Children's Hospital.

Main Duties

Communication:

  • Liaise with key clinical staff to support the triaging of referrals
  • Manage patient communications via telephone and Trust systems to create letters, emails, and text reminders
  • Act as a point of contact for queries from clinical and non-clinical staff
  • Liaise with clinical and non-clinical teams across the division via telephone and email
  • Evaluate patient queries, capacity problems, and general issues with the role's line manager or relevant clinical staff
  • Communicate changes to clinics and appointments to patients as instructed

Patient Care:

  • Show a caring and professional approach towards patients, relatives, and carers

Organising and Planning:

  • Implement the policy for patients who do not attend their appointments
  • Manage and monitor outstanding appointment requests through the Trust's Patient Administration System
  • Ensure clinic lists are effectively utilised in discussion with the appropriate clinician and manager
  • Rebook any cancelled appointment slots
  • Attend meetings as required by the role's line manager

About University Hospitals Bristol and Weston NHS Foundation Trust

As a forward-thinking multi-award-winning Trust, we are committed to improving patient care and delivering excellent services. Our staff are proud to work in a diverse, inclusive environment that values innovation and excellence.



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