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Healthcare Operations Coordinator

1 month ago

Bristol, Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) Full time

About the Role

We are seeking an experienced and skilled Healthcare Operations Coordinator to join our team at University Hospitals Bristol and Weston NHS Foundation Trust (UHBW).

As a key member of our operations team, you will play a crucial role in ensuring the smooth delivery of healthcare services across our hospitals. Your primary responsibility will be to coordinate and manage the day-to-day activities of our clinics, including patient bookings, appointments, and communication with clinical and administrative staff.

Main Responsibilities:

  • To support the triaging of referrals by liaising with key clinical staff and escalating patient queries, capacity problems, and general issues to the relevant manager or clinical staff as appropriate.
  • To act as a point of contact for queries from clinical and non-clinical staff, providing effective and polite communication via telephone and email.
  • To communicate changes to clinics and appointments to patients as instructed, often at short notice, and ensure accurate information is provided through various channels.
  • To implement policies for patients who do not attend (DNA) their appointments, monitor outstanding appointment requests, and rebook cancelled appointment slots efficiently.
  • To work closely with the Assistant Performance and Operations Manager to contribute to the delivery of efficient services in the Children's Hospital, promoting effective communication and collaboration among teams.

Requirements:

  • Clerical/administrative experience, including filing and/or reception.
  • Experience of dealing with the public, both on the telephone and in person.
  • Effective and polite manner when dealing with people, both face-to-face and on the phone.
  • Able to work under pressure and meet deadlines while maintaining high standards of accuracy.
  • Ability to work effectively in a busy team, adapt to change, and motivate others.
  • Good IT skills, including Microsoft packages, and attention to detail.

Benefits:

As a valued member of our team, you will enjoy a competitive salary of £25,549 - £31,383 per annum, depending on experience. Additionally, you will have access to excellent training opportunities, a comprehensive benefits package, and the chance to work in a dynamic and supportive environment that promotes career growth and development.

About Us:

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute trusts in the country, serving a core population of over 500,000 people across South West England. We pride ourselves on delivering exceptional care to our patients, investing in innovative research, and fostering a culture of excellence and teamwork. Join us and become part of a talented team dedicated to making a positive impact on the lives of our community.